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September 3, 2015
Question

I purchased and downloaded Photoshop Elements and am trying to install, but the screen keeps asking for my serial number. I try to put in the number but get no result. I don't want Creative Cloud or anything else except PSE13. How do I install?

  • September 3, 2015
  • 2 replies
  • 350 views

I purchased and downloaded Photoshop Elements 13, no Cloud involved. I just want Elements 13, but cannot install. The screen keeps asking me to input my serial number but it will not allow me to input the number. What do I do? And I repeat, I don't want to subscribe to Creative Cloud or any other tangent service.

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    2 replies

    sinious
    Legend
    September 4, 2015

    I've seen numerous people report Adobe Chat helped resolve their serial number issues in around ~10 minutes. I'd highly suggest you head there and chat with them for a few minutes and they should have you resolved:

    Contact Customer Care

    Nancy OShea
    Community Expert
    Community Expert
    September 3, 2015

    Hi William,

    For PS Elements questions, try the Elements Forum below:

    Photoshop Elements

    Search Results for "Installation Problems"

    https://forums.adobe.com/search.jspa?facet=content&q=elements+installation+problems&sort=relevanceDesc&place=%2Fplaces%2…

    Good luck!

    Nancy O.

    Nancy O'Shea— Product User & Community Expert