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2023 upgrade, can't access pdf service admin page

Forum|Forum|2 years ago
June 1, 2023
6 replies
2532 views

Anyone know what's up with the pdf service page in 2023? I just upgraded one of our test servers and every time I go to the pdf service page to see the new pdf service settings, I get a the error page. Log has this in it:

"Error","http-nio-8500-exec-6","06/01/23","08:59:37","cfadmin","Element ENGINE is undefined in THISPDFSERVICE. The specific sequence of files included or processed is: F:\ColdFusion2023\cfusion\wwwroot\CFIDE\administrator\document\pdfgservice.cfm, line: 602"

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Correct answer zipform

I had the same issue and the solution I found was to add the engine variable to neo-document.xml after isenabled. Stopping and starting the CF service to do so.

<var name='engine'>
<string>pdfReactor</string>
</var>

D

Dmitriy Zaslavskiy

Participant

Had the same issue and can confirm that zipform's solution worked.

BKBK

Community Expert

This PDF-generation issue goes way back. The solution that Zipform mentions,

<var name='engine'>
<string>pdfReactor</string>
</var

appears among the comments of the bug report I created in June 2023: https://tracker.adobe.com/#/view/CF-4218060

Adobe's ColdFusion engineer, Mohitha D., added an important remark in the comments:

"this [the fix to the bug] is already available in the release build (2023.0.0.330468). You have got this error due to some issue while migrating from CF2021 to CF2023 so, the neo-document.xml was not updated."

D

Dmitriy Zaslavskiy

Participant

I forgot to mention that it was a migration from 2016. So yes, the neo-document.xml was not updated.

G

grayforge

Participant

I tried zipform's solution and it worked for me. 🙂

Charlie Arehart

Community Expert

@impalerware, please see an elaborated comment I just offered in that tracker ticket BKBK offered (he's the AB listed there, if you didn't know/surmise).

/Charlie (troubleshooter, carehart. org)

P

pichardov

Participating Frequently

I did migrate settings and that seemed to have been the issue at least for us. I went through a bunch of troubleshooting steps with support which did include removing and re installing the htmltopdf package to no avail. What we ended up doing was a full uninstall and reinstall of 2023 and this time not migrating from 2021. That worked.

Z

zipformCorrect answer

Participant

I had the same issue and the solution I found was to add the engine variable to neo-document.xml after isenabled. Stopping and starting the CF service to do so.

<var name='engine'>
<string>pdfReactor</string>
</var>

M

Mohitha D S

Adobe Employee

Hi @impalerware ,

Can you please reinstall the htmltopdf module and try again.

Thanks,

Mohitha

BKBK

Community Expert

I tried doing the following as a workaround:

Use CFPM to uninstall the htmltopdf package, then to reinstall it.
Restart CF2023.

Alas, that hasn't helped. When I go to the PDF Service page in the Administrator, I still get the error "Element ENGINE is undefined in THISPDFSERVICE."

My setup: I did install CF2023 alongside CF2021 on the same Windows 10 Operating System.