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S
ShambyJ
Participant
January 24, 2022
Answered

500 internal error while accessing Application on Cold Fusion and Admin page of Cold Fusion

  • January 24, 2022
  • 3 replies
  • 1435 views

"Error","DefaultQuartzScheduler_Worker-3","01/20/22","18:00:00",,"500 Internal Server Error "
coldfusion.tagext.net.HttpTag$HttpTagServerErrorException: 500 Internal Server Error
at coldfusion.tagext.net.HttpTag.connHelper(HttpTag.java:1214)
at coldfusion.tagext.net.HttpTag.runCall(HttpTag.java:1413)
at coldfusion.scheduling.CronTask.execute(CronTask.java:121)
at org.quartz.core.JobRunShell.run(JobRunShell.java:207)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:560)

    This topic has been closed for replies.
    Correct answer ShambyJ

    Shambhawi, that error can have many causes, but from my experience helping people the most common are:

    • Someone changed the iis app pool to be 32-bit. See the advanced settings for the app pool of the site in question. 
    • If that's it, watch out also for "default app pool settings" in iis, which would affect newly created app pools--and this may be what caused this app pool to be set that way. Change it to NOT be 32-bit, unless you have a compelling reason otherwise 
    • A different possibility is that someone changed the iis site or application pool to have a user that's different from the default, and they did not give permission for that user to the config/wsconfig folder above
    • Or they removed permissions from that folder (or the 1 subfolder or even the dll)
    • Reconciling those permissions may solve the problem

    If it's none of these, do be sure you're not seeing a cached page in your browser. Try another browser.

     

    If that's still not it, let us know. 


    thanks for the input Charlie! Issue finally got resolved. Security team had removed permissions from drive level, that caused the error.

    3 replies

    D
    DevoutCane96
    Participant
    April 29, 2024
    quote

    "Error","DefaultQuartzScheduler_Worker-3","01/20/22","18:00:00",,"500 Internal Server Error "
    coldfusion.tagext.net.HttpTag$HttpTagServerErrorException: 500 Internal Server Error
    at coldfusion.tagext.net.HttpTag.connHelper(HttpTag.java:1214)
    at coldfusion.tagext.net.HttpTag.runCall(HttpTag.java:1413)
    at coldfusion.scheduling.CronTask.execute(CronTask.java:121)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:207)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:560)


    By @ShambyJ

     

    Null
    D
    DevoutCane96
    Participant
    April 29, 2024
    quote

    "Error","DefaultQuartzScheduler_Worker-3","01/20/22","18:00:00",,"500 Internal Server Error "
    coldfusion.tagext.net.HttpTag$HttpTagServerErrorException: 500 Internal Server Error
    at coldfusion.tagext.net.HttpTag.connHelper(HttpTag.java:1214)
    at coldfusion.tagext.net.HttpTag.runCall(HttpTag.java:1413)
    at coldfusion.scheduling.CronTask.execute(CronTask.java:121)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:207)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:560)


    By @ShambyJ
    Null
    BKBK
    Community Expert
    BKBKCommunity Expert
    Community Expert
    January 24, 2022

    That's not much information. Nevertheless, there is one clue you can follow up: a scheduled-task error. 

     

    Could you share the error-message from the exception.log at time "01/20/22","18:00:00"?

    S
    ShambyJAuthor
    Participant
    January 24, 2022

    the above error is from exception log only. In addition, here is the IIS error I see 

     

    HTTP Error 500.0 - Internal Server Error

    Calling LoadLibraryEx on ISAPI filter "D:\ColdFusion11\config\wsconfig\1\isapi_redirect.dll" failed

    Detailed Error Information:

    ModuleNotificationHandlerError Code
       IIS Web Core
       Unknown
       ExtensionlessUrlHandler-Integrated-4.0
       0x80070005
    Requested URLPhysical PathLogon MethodLogon User
       
       D:\ColdFusion11\cfusion\wwwroot
       Not yet determined
       Not yet determined

     

    I tried the steps from  https://helpx.adobe.com/coldfusion/kb/troubleshoot-error-500-coldfusion.html , but still getting the error

     
    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    January 25, 2022

    Shambhawi, that error can have many causes, but from my experience helping people the most common are:

    • Someone changed the iis app pool to be 32-bit. See the advanced settings for the app pool of the site in question. 
    • If that's it, watch out also for "default app pool settings" in iis, which would affect newly created app pools--and this may be what caused this app pool to be set that way. Change it to NOT be 32-bit, unless you have a compelling reason otherwise 
    • A different possibility is that someone changed the iis site or application pool to have a user that's different from the default, and they did not give permission for that user to the config/wsconfig folder above
    • Or they removed permissions from that folder (or the 1 subfolder or even the dll)
    • Reconciling those permissions may solve the problem

    If it's none of these, do be sure you're not seeing a cached page in your browser. Try another browser.

     

    If that's still not it, let us know. 

    /Charlie (troubleshooter, carehart. org)
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