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July 20, 2026
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Any solution for this topic https://community.adobe.com/questions-582/coldfusion-api-manager-cannot-access-cf-discovery-server-after-ssl-setup-274893?.

  • July 20, 2026
  • 4 replies
  • 58 views

I’m trying to import REST services from a ColdFusion 2023 server into ColdFusion API Manager. The same process works with other ColdFusion versions, but this error occurs: CFDiscoveryPortalServiceImpl - Error retrieving available REST services

    Correct answer I Castillo

    Charlie,

    Thank you very much for your time, as well as for the tips and feedback you shared with us.

    I wanted to let you know that we have successfully resolved the issue. After further investigation, we discovered that Windows Defender (Windows 11 Enterprise) was blocking requests from ColdFusion API Manager 2018 to port 8500. Once we configured the appropriate inbound rule in Windows Defender, communication was restored and the issue was fully resolved.

    By the way, I noticed that in your third point you mentioned ColdFusion API Manager 2023 and 2021. Could you please let me know where these versions can be downloaded? We have tried to upgrade our API Manager 2018 installation using the update feature available in the API Manager Administrator, but it always reports that no updates are available.

    Thanks again for your support and assistance.

    Best regards,
    Israel C.

    4 replies

    I CastilloAuthorCorrect answer
    Participant
    July 21, 2026

    Charlie,

    Thank you very much for your time, as well as for the tips and feedback you shared with us.

    I wanted to let you know that we have successfully resolved the issue. After further investigation, we discovered that Windows Defender (Windows 11 Enterprise) was blocking requests from ColdFusion API Manager 2018 to port 8500. Once we configured the appropriate inbound rule in Windows Defender, communication was restored and the issue was fully resolved.

    By the way, I noticed that in your third point you mentioned ColdFusion API Manager 2023 and 2021. Could you please let me know where these versions can be downloaded? We have tried to upgrade our API Manager 2018 installation using the update feature available in the API Manager Administrator, but it always reports that no updates are available.

    Thanks again for your support and assistance.

    Best regards,
    Israel C.

    Charlie Arehart
    Community Expert
    Community Expert
    July 21, 2026

    Good to hear that your issue is resolved. I’m curious, though: you say that the problem was about Windows Defender blocking the call from the API Manager.

    But you had said in your first note that “The same process works with other ColdFusion versions“. Is it perhaps that those “other CF versions” (and perhaps even this API Manager) were on another machine? And that this problem really happened when you not only switched to using CF2023 but ALSO installed both on to this new machine?

    If that’s the case, it stresses (for you and future readers) how important it is to identify such details. You’ll notice I had prefaced my first reply with “Without more detail...”, for this very reason. :-)

    Finally, you ask about downloading the CF2025 and/or 2023 API Manager. Those are at a page which has always offered the API Manager (and other things related to CF, like add-on service installers, CF .net service installers, and more). See this page:

    https://guides.adobe.com/coldfusion/en/docs/install-and-configure-coldfusion/coldfusion-downloads.html

    That’s a new URL (the doc URLs and format changed in May 2026) but it’s essentially the same page which had previously appeared at a different URL in the helpx.adobe.com domain.

     

    /Charlie (troubleshooter, carehart. org)
    Participant
    July 21, 2026

    Thank you, Charlie.

    You are absolutely right. When I mentioned that “the same process works with other ColdFusion versions,” I was referring specifically to the fact that we were following the same procedure described in the API Manager documentation for importing ColdFusion services. I was not referring to the underlying infrastructure or the software versions involved. I should have been more specific in my explanation.

    To provide some additional context, we use ColdFusion API Manager 2018 as a standalone installation, separate from our ColdFusion servers. Our CF2010, CF2018, and CF2021 instances each run on different servers. Likewise, the CF2023 instance that presented this issue is also isolated in a dedicated test environment.

    Thank you for pointing that out. I agree that providing this level of detail upfront makes troubleshooting much easier and helps avoid misunderstandings.

    Charlie Arehart
    Community Expert
    Community Expert
    July 20, 2026

    Without more detail (and not having tested things myself), I’ll still share a few thoughts that may help you or future readers.

    1) I’d suspect it could very easily be because CF2023 uses Java 17 (and Tomcat 9), while the CF API Manager for CF2025 and 2023 both use Java 8 (specifically 1.8.0_361, which is from Jan 2023).

    Various aspects of change change over time. Had you considered updating that Java used by the API Manager, to a more recent update of Java 8? They come out quarterly (yes, even old Java 8, as well as 11, 17, 21, and 25, which are all still updated by Oracle), and in fact there will be one tomorrow (they are scheduled). You’ll see my blog post on it with all my past posts on Java updates.

    2) And going to something said in that other post, it could well be about about the certificates (as they indicated they’d changed the CF built-in web server to use https). But it’s also possible that the other person imported that cert into the wrong place: they should have imported it into the lib/security/cacerts of the jvm that the API Manager is using. That’s indicated in jvm.config file in the ColdFusion2023APIManager\bin folder.

    3) You haven’t said if you are indeed using the CF 2023 API Manager. Are you? Or might you be trying to reach CF2023 from the API Manager of CF2021 or earlier? That could/should work, but could have its own issues.

    4) More specifically, are you indeed also trying to reach URLs in CF as served via the CF built-in web server (which serves also the CF Admin), such as at port 8500?  

    5) And did you also change that CF built-in web server to use https, as that other person had? If you did neither of those, then certificates (point 2 above, and from that other forum thread) are not the issue for you. (I had not seen their post from 5 years ago until now. I’ll hold off writing to them while we wait to see how things go with you.)

    6) And while I have not done this (so as to be able to inform you specifically), I would think that something somewhere in logs under the CF API Manager should be logging more detail about the failed call to the CF web server/rest API. See especially those in ColdFusion2023APIManager\logs. Let us know if you see anything (or not).

    7) And if it somehow there is nothing, I’ll note that it’s possible that using a tool to dig into that could help, with either end: I prefer FusionReactor, which offers a free 14-day trial. You could use that to watch both the API Manager call OUT and the CF receipt of the call IN.

    8) Finally, I could help you do all the diagnosis above, perhaps resolving this in less than a half hour, if you may be open to a shared desktop consulting session. For more on my rates, approach, satisfaction guarantee, online calendar, email, phone, and more, see the consulting page at carehart.org.

    9) But clearly I’ve offered what I have above so that you may be able to help yourself. (I had time to offer that. I cannot commit to offering time to try to setup the calls to test things, though perhaps someone else may. Your answers to some of the questions above should help them as much as me and you.)

    /Charlie (troubleshooter, carehart. org)