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raulben
Participating Frequently
April 2, 2013
Question

Blank Admin page after applying Hotfix patch 4 to Coldfusion unix 9.01

  • April 2, 2013
  • 1 reply
  • 4847 views

I just finished applying the hotifx 4 for my 9.01 coldfusion 32bit server on a Unbuntu box and after restarting CF and Apache I noticed the Admin page comes up blank, otherwise CF is working perfectly.

I checked the logged and saw this

coldfusion9/logs# tail -f cfserver.log

04/02 21:24:15 user CFCServlet: init

04/02 21:24:33 user FlashGateway: init

04/02 21:24:34 user MessageBrokerServlet: init

04/02 21:24:41 user CFFormGateway: init

04/02 21:24:41 user CFInternalServlet: init

04/02 21:24:41 user WSRPProducer: init

04/02 21:24:44 user ServerCFCServlet: init

Server coldfusion ready (startup time: 41 seconds)

04/02 21:25:54 Error [jrpp-1] - Element ESAPIUTILS is undefined in a Java object of type class [Ljava.lang.String;. The specific  /var/www/CFIDE/administrator/index.cfm, line: 55

04/02 21:25:55 [jrpp-1] INFO  Using "/tmp/vfs_cache" as temporary files store.

Error [jrpp-2] - Element ESAPIUTILS is undefined in a Java object of type class [Ljava.lang.String;. The specific sequence of files included or processed is: /var/www/CFIDE/administrator/index.cfm, line: 55

Any idea how to overcome this and bring back the admin page?

I did notice the blank admin page if you view the source you can see code so its there its just not rendering for some reason.

Thanks!

This topic has been closed for replies.

1 reply

Charlie Arehart
Community Expert
Charlie ArehartCommunity Expert
Community Expert
April 3, 2013

You keep referring to the “Admin page” as “back”. Do you mean “blank”? Since you mention the last point about seeing the underlying HTML in the source, I’ll assume “blank” is what you mean.

But separate from that, and with respect to the error that you see, I would propose that what has happened is that you have misapplied the hotfix. It’s VERY easy to do (any of a few ways). Rather than elaborate here, I’ll point you to a blog entry I did a couple years ago which discusses what can happen and how to be careful:

“CF911: Are you finding CF (or CF Admin) busted after applying a hotfix? Three possible reasons”

http://www.carehart.org/blog/client/index.cfm/2011/10/21/why_chfs_may_break

Let us know if that helps.

/charlie

/Charlie (troubleshooter, carehart. org)
R
raulbenAuthor
Participating Frequently
April 3, 2013

Thank you for the reply, and yes I meant blank I edited my post after i noticed that

Actually in doing reaserch for this issue your website actually came up but I wasent clear on how to go about fixing this. Initially I felt I was pretty sure I applied the correct version of the hotfixes but according to this that is the only answer to why i'm seeing a blank admin page. I still was not clear on what the solution is tho. Would it be best if I just reinstall CF totally and just start from scractch again? if doing so would I lose any work I had done or?

Thanks agian for the reply.

R
raulbenAuthor
Participating Frequently
April 3, 2013

I deicded to check out the apache2 error log and it came up wiht this

[Tue Apr 02 13:56:20 2013] [notice] jrApache[21593: 38360]  Couldn't initialize from remote server, JRun server(s) probably down.

So following your link to your post you say something about checking out the mapping, I think this might be the case as it looks like its looking for were the CFIDE is located

[Tue Apr 02 17:01:34 2013] [notice] jrApache[8597: 28871]  JRun will not accept request.  Check JRun web server configuration and JRun mappings on JRun server.

Thoughts?

Thanks!

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