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K
kylebeggan
Participant
May 15, 2013
Question

Can't access CF Admin after applying hotfix APSB13-13??

  • May 15, 2013
  • 1 reply
  • 1193 views

Yesterday, I applied recommended hotfix APSB13-13.  Today, I can't get into my CF Admin panel.  I'm receiving a HTTP Error 500.0.

I'm assuming this is an IIS issue related to a new DenyUrlSequence, but I can't find the solution anywhere.  I've confirmed that, in my web.config file at the web root, I have an entry removing the DenyUrlSequence, which SHOULD allow the local machine to access the CFIDE/administrator folder.

1) Can anyone help me pinpoint the problem OR

2) Can anyone tell me how to roll back the hotfix, so I can start over?

Thanks in advance for any help/guidance.

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1 reply

I
ifsteve
Inspiring
May 15, 2013

I ran into this issue too today.

Hopefully you made the backups that they tell you to.

Go and check your version.  Check to see if your running 9.0.1 or 9.0.2.  From there, make sure you install the right hot fix.

To roll back, you will need to restore your cfide folder that it told you to back.

You will need to restore the /lib folder that it told you to backup.

I had 9.0.1 and I was installing the 9.0.2.  I didnt realize that 9.0.2 wasn't a "hot fix update" and it was the cf without solr version.

K
kylebegganAuthor
Participant
May 15, 2013

First of all, thank you so much for the reply.

I am running 9.02 and did the proper hotfix for my version, so check that box.

I did backup the CFIDE folder and have restored it.  To no avail.  I did NOT backup my lib folder unfortunately (no clue why I did one and not the other).  When I open my lib\updates folder, I see two .jar files (hf902-00003 and hf902-00005).  Maybe that's my issue?  I'm trying to remove them and start over, but it's telling me that the files can't be deleted because they are open in jrun.exe.  Do I have to stop my App Server to remove them?

Good news is, all my sites are running just fine, so this isn't an emergency, but eventually I'll need access to the Admin panel.

Thanks again for the help.  Really appreciate it.

I
ifsteve
Inspiring
May 15, 2013

You will need to shut the CF service down before moving any of the files.

The 2 hot fix files in the folder may be the issue.

I found this page very helpful:

http://www.carehart.org/blog/client/index.cfm/2011/10/21/why_chfs_may_break

I was initially confused...  they have cf 9.0.1 and cf 9.0.2... they both get the same hot fixes, but even their hot fixes are numbered different... 9.0.1 is up to 10, and 9.0.2 is up to 5.

I was actually behind on a number of fixes, so I updated with the CHF, restarted, and updated each incremental hot fix.

I was installing them in my sleep after the 1st one.

I was in the same situation with working sites but inaccessible administrator....

However, you will need the administrator next week when they start releasing more security holes!  (just kidding, maybe not... I love CF, but since version 4.0, never seen so many fixes come out back to back).

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