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pansophy1
Participating Frequently
October 16, 2012
Answered

Can't connect to the Update Site (CF10)

  • October 16, 2012
  • 1 reply
  • 4358 views

Getting the following sequence in the coldfusion-out.log file:

Oct 16, 2012 11:51:15 AM Information [ajp-bio-8012-exec-2] - Starting HTTP request {URL='http://www.adobe.com:80/go/coldfusion-updates', method='get'}

Oct 16, 2012 11:51:25 AM Error [ajp-bio-8012-exec-5] - A timeout occurred while attempting to lock updatecheck. The specific sequence of files included or processed is: /local/scratch/coldfusion10/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm, line: 92

Oct 16, 2012 11:51:49 AM Error [ajp-bio-8012-exec-2] - Not able to connect to Update Site: The request has exceeded the allowable time limit Tag: cfhttp

Not sure exactly what is going on here, but I can't get any of my updates for ColdFusion 10, with the exception of the mandatory one that was installed manually.  I would appreciate any help with this, since there does not seem to be any way to get updates otherwise!  We are running CF10 on RHEL6.3 with the Apache release that shipped with the OS, 2.2.15.

Thanks

This topic has been closed for replies.
Correct answer Charlie Arehart

Thank you for the info on manual downloads!  That is much appreciated!  I also have some additional info from this end.  Is there a way to configure Update to connect to a proxy?  That is apparently the problem.  The two machines on which ColdFusion is installed are not permitted to connect directly, but must go through a proxy.  The proxy is already set up and the necessary domain (*.adobe.com) is already allowed via the proxy.  Once again, many thanks to all of you!


Happy to help, pansophy. But in the reply to Adam about manual downloads, I had also addressed your need (guessing in fact that, as you now confirm, your issue was about proxies).

I’ll repeat what I said:

“Indeed, @pansophy1, it covers what may be the issue for you: maybe you need to configure proxy settings to get to the updates. Doing that is covered in that blog entry as well (“What can be done if the ColdFusion server is behind a proxy and can't access the Adobe's Update site URL?”)”

Hope that helps.

/charlie

1 reply

A
Adam Cameron.
Inspiring
October 16, 2012

Can you hit that URL manually from you CF box (ie: with wget or something)?  not to D/L the updater, but just to check your connectivity.

I was just able to download it and install it just fine (not that that helps you, but to demonstrate it's possible!)

--

Adam

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pansophy1Author
Participating Frequently
October 16, 2012

No, the connection keeps timing out.  It resolves, and says it's connecting, then it fails.  I never doubted that it was possible.  :-).

$ wget -r --tries=10 http://www.adobe.com/go/coldfusion-updates

--2012-10-16 15:25:08--  http://www.adobe.com/go/coldfusion-updates

Resolving www.adobe.com... 192.150.16.64

Connecting to www.adobe.com|192.150.16.64|:80... failed: Connection timed out.

Retrying.

Thanks for the prompt reply.

A
Adam Cameron.
Inspiring
October 16, 2012

Well: a prompr reply is one thing.  A useful prompt reply... that'd be cool... but I don't have anything else to suggest.  I was just hoping that it was a network comms issue on your end.

This is perhaps a flaw in this automated update thing: it should still be possible to do all this manually too, for situations like this.

Let me ask around (it'll be from @daccf on Twitter, if you want to keep track of anything I hear back).

--

Adam

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