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stackerman
stackerman
Participant
May 19, 2014
Question

Can't install server update - service hangs on stopping in Windows 08 R2

  • May 19, 2014
  • 1 reply
  • 287 views

So we have had problems stopping the CF App Server service in Windows.  Admittedly, this fails from GUI, Command Line, etc even logged in as Local Administrator.  The service hangs on stopping and eventually after about 10 minutes you can "refresh" (in the GUI) and see that it has finally stopped.  It is taking so long, however, that the patching fails for the update so we don't know how to get the Server update applied.

Like I stated, this happens from GUI or command line whether patching or not - any simple attempt to stop/restart the CF App Server service will just hang and will eventually stop - just not very quickly.  (and not quick enough for the server update to successfully complete).

Any ideas?  Any help/workaround to get the server update applied would be appreciated....

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    1 reply

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    May 19, 2014

    Hi,

    Can you please let me know if you have followed the Lockdown guide on your server?

    Thanks,

    Priyank

    Thanks, Priyank Shrivastava
    stackerman
    stackermanAuthor
    Participant
    May 19, 2014

    portions of it - but I don't believe our dev guys have applied it all....

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    May 19, 2014

    Please check if they followed this portion in lockdown guide.

    4.3.4 Tomcat Shutdown Port

    Tomcat listens on a TCP port (8007 by default, may differ if multiple instances) for a SHUTDOWN command.

    When the command is received on the specified port the server will shutdown.

    Edit the file

    {cf.instance.home}/runtime/conf/server.xml

    and locate the

    line similar to:

    <Server port="8007" shutdown="SHUTDOWN">

    Change

    8007

    to

    -

    1 to disable this feature, or to random port number. Tomcat should only listen on 127.0.0.1

    for this port, however you should also ensure that your firewall does not allow extern

    al connections to this port.

    Also consider changing the shutdown command, that is the value of the

    shutdown

    attribute of the

    Server

    tag. This string is essentially a password used to shut down the server locally when the port is enabled.

    Next look in:

    {

    cf.instance.home}/bin/port.properties

    and edit the following line to match

    server.xml

    port value:

    SHUTDOWN=8007

    Ensure that global read permission is denied for both these files

    Please note:

    Changing the port setting may cause the shutdown of the ColdF

    usion Service on Windows

    to fail, you may need to kill the process manually to stop ColdFusion. The Linux shutdown script

    should still work properly when the port is changed.


    Thanks,

    Priyank

    Thanks, Priyank Shrivastava
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