Cannot access helpx.adobe.com (SSL issue?)

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Hello, all,

I cannot access helpx.adobe.com, just wanted to see if anyone else is having this issue. If so, then I think Adobe is having an SSL cert issue. If not, then how can I fix this? I need access.

V/r,

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Priyank Shrivastava.

Inspiring

Hi,

It is working fine with HTTPS at my end both in/out of Adobe network. Can you please try this in a different browser or in incognito mode.

Thanks,

Priyank Shrivastava

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Thanks, Priyank Shrivastava

WolfShadeAuthor

Legend

Hi, Priyank,

Odd. It works in IE, here, but not at all in FireFox. So, clearly the issue is either the browser or a browser setting. I can't imagine that our network security could cause this in one browser and not the other. I know they set IE so that it can use TLS 1.2, but not sure about anything else. Where in FF can I check for available TLS versions?

Thank you,

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EddieLotter

Inspiring

I just tested with FireFox 56.0 (64 bit) and I am not seeing a problem from my location.

I suspect FireFox is using the IE settings for TLS, but I don't know for sure. I don't often use this browser.

Cheers

Eddie

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EddieLotter

Inspiring

It's loading correctly for me in Microsoft Edge and Google Chrome.

Cheers

Eddie

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