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WolfShade
WolfShade
Legend
November 21, 2017
Question

Cannot access helpx.adobe.com (SSL issue?)

  • November 21, 2017
  • 2 replies
  • 1021 views

Hello, all,

I cannot access helpx.adobe.com, just wanted to see if anyone else is having this issue.  If so, then I think Adobe is having an SSL cert issue.  If not, then how can I fix this?  I need access.

V/r,

^ _ ^

    This topic has been closed for replies.

    2 replies

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    November 21, 2017

    Hi,

    It is working fine with HTTPS at my end both in/out of Adobe network. Can you please try this in a different browser or in incognito mode.


    Thanks,

    Priyank Shrivastava

    Thanks, Priyank Shrivastava
      WolfShade
      WolfShadeAuthor
      Legend
      November 21, 2017

      Hi, Priyank,

      Odd.  It works in IE, here, but not at all in FireFox.  So, clearly the issue is either the browser or a browser setting.  I can't imagine that our network security could cause this in one browser and not the other.  I know they set IE so that it can use TLS 1.2, but not sure about anything else.  Where in FF can I check for available TLS versions?

      Thank you,

      ^ _ ^

      EddieLotter
      EddieLotter
      Inspiring
      November 21, 2017

      I just tested with FireFox 56.0 (64 bit) and I am not seeing a problem from my location.

      I suspect FireFox is using the IE settings for TLS, but I don't know for sure. I don't often use this browser.

       

      Cheers

      Eddie

      EddieLotter
      EddieLotter
      Inspiring
      November 21, 2017

      It's loading correctly for me in Microsoft Edge and Google Chrome.

       

      Cheers

      Eddie

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