Participating Frequently

Question

CF 10 continues to crash on Windows 2008 R2 64 bit

Forum|Forum|13 years ago
June 2, 2012
5 replies
45620 views

I have had CF 10 running on my VM for about a week now. The VM is Windows 2008 Enterprise, 64 bit. CF 10 is 64 bit. The error that I keep getting is:

Service Temporary Unavailable!

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Jakarta/ISAPI/isapi_redirector/1.2.32 ()

To recover, I need to stop and restart all the CF services.

Anyone else having this problem or has anyone else had to fix it?

This topic has been closed for replies.

P

pdrich

Known Participant

We are continuing to have this problem in CF10 with the latest updates as of May 2014. We have tried most of the workarounds, some of them potentially destructive. We restart CF nightly to try to mitigate the issue but still encounter it. We just upgraded to 10 but might do another upgrade to 11 if this issue isn't resolved. We have separate IIS application pools, and only some of them go down this way, but CF has to be restarted for the box, taking down all sites. Unfortunately, CF doesn't stop properly and takes about 5 minutes to restart. Our next step is to try the IIS rewrite workaround mentioned by Charlie, but as this problem has been around for 2 years, we shouldn't have to spend so much time working around it. Is Adobe still working on the issue?

Priyank Shrivastava.

Inspiring

Hi,

Can you please contact us at cf.install@adobe.com

Also did you try the settings which is mentioned in this blog?

http://blogs.coldfusion.com/post.cfm/tuning-coldfusion-10-iis-connector-configuration

Thanks,

Priyank

Thanks, Priyank Shrivastava

G

GaryFunk

Participant

I am running a .gov server farm and we are seeingh the exact same problem on Windows 2006 64 bit machines. We are not seeing the problem on Windows 2003 32 but machines.

All servers are running CF 10 either on 2003 32 but or 2006 64 bit.

Here is strange item that stopped one server from crashing. I removed all the scheduled tasks from the 2008 64 bit server and put them on a 2003 32 bit server and it's been 10 days since the 2008 64 bit machine failed. Before it would fail 2 to 3 times a day.

Adobe, it would rteally be nice to get an idea on why this is happenng.

Gary Funk

A

Anonymous

Gary

We noticed that there were GET requests for /autodiscover/autodiscover.xml on all the sites that were going down. This page did not exist on the server. So I added the folder and file (it is blank) and that greatly reduced the number of crashes. Basically anytime a site is hit more than 10 or 15 times for GET requests of non-existent pages, the site will crash.

Ted

G

GaryFunk

Participant

A GET request for a non CF page would not cause ColdFusion to fail. That would be the sole property of the web server engine. I don't get many requests or a non-existent page, so I don't think that has much to do with ColdFusion failing.

N

nobody.home

Participating Frequently

This error has led to our production CF10 rollout being an absolute disaster. The error never occurred once during our development and staging cycles, and a load tester has been unable to reproduce the issue in either environment, so we can't tell if it's due to high load, memry leaks, etc. Our production servers have been a mess, and our clients are more than a bit angry.

Our application event log is littered with these:

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2

Faulting module name: isapi_redirect.dll, version: 1.2.32.0, time stamp: 0x4f745a78

Exception code: 0xc0000005

Fault offset: 0x0000000000018b93

Faulting process id: 0x11f0

Faulting application start time: 0x01cd950afc876c76

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\ColdFusion10\config\wsconfig\1\isapi_redirect.dll

Report Id: 98760e12-00ff-11e2-9e13-00155d015102

Charlie Arehart

Community Expert

To future readers of this thread, updater 3 for CF10 is supposed to address some of these very problems, so Adobe is indeed on the case.

Unfortunately, many people have found there to be new, different problems introduced by it (most importantly, loss of scheduled tasks, both on restart of CF after applying the update, and then also on any subsequent updates.) Adobe has also acknowledged that and are working on a correction.

You can read the discussion of people having problems (and Adobe's reply) at http://blogs.coldfusion.com/post.cfm/coldfusion-10-update-3-released.

And the technote for the update is at http://helpx.adobe.com/coldfusion/kb/coldfusion-10-update-3.html. Perhaps tomorrow or in coming days it may be updated if they fix whatever was wrong that was introduced in the updater itself.

But again, as for the issues in this thread, hopefully there will be resolution soon when this updater 3 is sorted out.

Hope that's helpful to someone here.

/Charlie (troubleshooter, carehart. org)

L

lg84

Known Participant

We are experiencing a similar issue. We have CF10 running on VM (32 bit Windows Server 2008). We've been live almost a week and the issue just started last night. We saw the message "Service Temporarily Unavailable" and "Service Unavailable - Zero size Object." We restarted the server multiple times. It would work initialy after the restart but would then fail again, usually within 10 minutes. Looking at the IIS log, we did have a lot of hits from bots so I'm guessing the increased traffic made the issue occur. We have moved back to CF9 to prevent the issue and probably have to place a support call with Adobe.

Miguel-F

Inspiring

Everyone should "vote" for the bug that was entered for this. That will help show Adobe that more than one user is experiencing the issue.

https://bugbase.adobe.com/index.cfm?event=bug&id=3318104

H

hemant_k1

Participating Frequently

Is this issue similar to

https://bugbase.adobe.com/index.cfm?event=bug&id=3222748?

We are investigating the above issue.

C

carl type3

Legend

Any errors and warnings in log files?

CFadmin > Debugging & Logging > Log Files > coldfusion-error.log & coldfusion-out.log

Could also enable tomcat metrics logging:

CFadmin > Debugging & Logging > Debug Output Settings > Enable Metrics Logging

then CFadmin > Debugging & Logging > Log Files > metrics.log

You could also read those logs in the file system ColdFusion10\cfusion\logs

HTH, Carl.

B

BoReahardAuthor

Participating Frequently

I got the error again this morning. Here is what I got from the metrics log -

Jun 4, 2012	7:45 AM	Information	scheduler-1
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 310923872 Total memory: 705232896 Active Sessions: 0
Jun 4, 2012	7:44 AM	Information	scheduler-1
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 131668984 Total memory: 485359616 Active Sessions: 0
Jun 4, 2012	7:43 AM	Information	scheduler-0
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 131670904 Total memory: 485359616 Active Sessions: 0
Jun 4, 2012	7:42 AM	Information	scheduler-1
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 132744016 Total memory: 485359616 Active Sessions: 0
Jun 4, 2012	7:03 AM	Information	scheduler-0
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 732531472 Total memory: 795607040 Active Sessions: 0
Jun 4, 2012	7:02 AM	Information	scheduler-1
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 732640128 Total memory: 795607040 Active Sessions: 0
Jun 4, 2012	7:01 AM	Information	scheduler-0
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 732640128 Total memory: 795607040 Active Sessions: 0
Jun 4, 2012	7:00 AM	Information	scheduler-1
Max threads: null Current thread count: null Current thread busy: null Max processing time: null Request count: null Error count: null Bytes received: null Bytes sent: null Free memory: 733411944 Total memory: 795607040 Active Sessions: 0

C

carl type3

Legend

Of interest here are some CF10 metrics logging I took as a sample to compare.

05/06/2012	8:49 AM	Information	scheduler-1
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 378536 Request count: 201 Error count: 4 Bytes received: 780 Bytes sent: 6993022 Free memory: 45875240 Total memory: 175702016 Active Sessions: 0
05/06/2012	8:48 AM	Information	scheduler-2
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 378536 Request count: 201 Error count: 4 Bytes received: 780 Bytes sent: 6993022 Free memory: 47207152 Total memory: 175702016 Active Sessions: 0
05/06/2012	8:47 AM	Information	scheduler-0
Max threads: 150 Current thread count: 4 Current thread busy: 1 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 52128072 Total memory: 175898624 Active Sessions: 0
05/06/2012	8:46 AM	Information	scheduler-1
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 59819016 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:45 AM	Information	scheduler-1
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 61154744 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:44 AM	Information	scheduler-1
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 62484720 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:43 AM	Information	scheduler-2
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 63821448 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:42 AM	Information	scheduler-2
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 65154032 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:41 AM	Information	scheduler-1
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 66487544 Total memory: 167116800 Active Sessions: 0
05/06/2012	8:40 AM	Information	scheduler-0
Max threads: 150 Current thread count: 4 Current thread busy: 0 Max processing time: 333509 Request count: 200 Error count: 4 Bytes received: 780 Bytes sent: 5695004 Free memory: 67824496 Total memory: 167116800 Active Sessions: 0

The online CF10 documentation omits CF10 metrics logging details so I am not sure what to make of the log detail differing. Reference:

http://help.adobe.com/en_US/ColdFusion/10.0/Admin/WSc3ff6d0ea77859461172e0811cbf3638e6-7fe0.html#WSc3ff6d0ea77859461172e0811cbf3638e6-7fda

I don't think the logs have been any use so far. Still interested to know why CF10 is crashing for you. Something else comes to mind. Is it possible for you to run CF10 from CMD prompt for a time, ColdFusion10\cfusion\bin\cfstart.bat ? Perhaps there is an error and having the details displayed in CMD prompt will lead to solution.

HTH again, Carl.

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