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AlanHamby
Participant
Feb 12, 2018 1:48 PM UTC
Answered

CF 2016 Update Download and Install button does nothing

I've inherited responsibility for a ColdFusion 2016 installation and I am trying to install Update 5 build 303689 in ColdFusion administrator. When I click "Download and Install" nothing happens. I can see that the previous administrator successfully installed Update 4 last year. The "Download" button also does nothing. When I click "download" I see nothing being downloaded to the hf-updates folder. Can anyone point me in the right direction as to how to get this update installed?

Thank you!

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    carl type3Correct answer
    Legend
    Feb 13, 2018 5:26 AM UTC

    Hi Alan,

    You could try pickup the update manually. Browse to:

    https://cfdownload.adobe.com/pub/adobe/coldfusion/xml/updates.xml

    then manually pickup:

    https://cfdownload.adobe.com/pub/adobe/coldfusion/2016/updates/hotfix-005-303689.jar

    HTH, Carl.

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    8 replies

    bowshock
    Participant
    May 17, 2023 8:15 PM UTC

    I'm having the same issue- when I click "Download and Install" nothing happens.  I tried the advice below and added the URL to 'Trusted Sites' in IE.  My 'Default ScriptSrc Directory' path is good since cfform works in the application.  In IIS I also removed all items from Request Filtering just in case that was the issue.  I do have a port number, https://---.------.com:8203/CFIDE/Administrator/index.cfm. 
    I know how to do the manual install, but I'd like to fix this because I beleive I have a related problem in the API Manager Portal, where there are buttons not working.  Thanks!

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    AlanHambyAuthor
    Participant
    Mar 1, 2018 11:12 AM UTC

    Hi Carl,

    Yes we were able to update the Java version and then run the jar file manually. Thank you very much for all your help!

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    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    Feb 12, 2018 2:28 PM UTC

    Alan, two quick questions:

    - are you looking at Internet Explorer, by any chance? If so, you need to add the domain (of the URL you’re using) to the “trusted sites” feature in IIS, because that updates page is highly javascript-oriented, including processing that “install” button when you click it. Just google trusted sites if you’re new to that. It’s a 30-second task. Then refresh the page and try again.

    - and in case that’s not it, since you’re on CF2016, I just want to ask: does the URL you’re using to view the admin have a port in it, like 8500?

    There is more that could be said, to explain these or to propose other diagnostics and possible solutions, but let’s see your thoughts on these before proceeding.

    /charlie

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    /Charlie (troubleshooter, carehart. org)
    AlanHambyAuthor
    Participant
    Feb 12, 2018 2:33 PM UTC

    I'm looking at it on the ColdFusion Administrator updates screen in IE. It does show a port. The URL it shows is:

    http://127.0.0.1:8500/CFIDE/administrator/index.cfm?target=%2FCFIDE%2Fadministrator%2Fextensions%2Fcfx.cfm

    I also tried it in Chrome and neither button does anything there either.

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    carl type3Correct answer
    Legend
    Feb 13, 2018 5:26 AM UTC

    Hi Alan,

    You could try pickup the update manually. Browse to:

    https://cfdownload.adobe.com/pub/adobe/coldfusion/xml/updates.xml

    then manually pickup:

    https://cfdownload.adobe.com/pub/adobe/coldfusion/2016/updates/hotfix-005-303689.jar

    HTH, Carl.

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