CF 2016 Update Download and Install button does nothing

Forum|Forum|7 years ago
February 12, 2018
3 replies
1837 views

I've inherited responsibility for a ColdFusion 2016 installation and I am trying to install Update 5 build 303689 in ColdFusion administrator. When I click "Download and Install" nothing happens. I can see that the previous administrator successfully installed Update 4 last year. The "Download" button also does nothing. When I click "download" I see nothing being downloaded to the hf-updates folder. Can anyone point me in the right direction as to how to get this update installed?

Thank you!

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Correct answer carl type3

Hi Alan,

You could try pickup the update manually. Browse to:

https://cfdownload.adobe.com/pub/adobe/coldfusion/xml/updates.xml

then manually pickup:

https://cfdownload.adobe.com/pub/adobe/coldfusion/2016/updates/hotfix-005-303689.jar

HTH, Carl.

B

bowshock

Participant

I'm having the same issue- when I click "Download and Install" nothing happens. I tried the advice below and added the URL to 'Trusted Sites' in IE. My 'Default ScriptSrc Directory' path is good since cfform works in the application. In IIS I also removed all items from Request Filtering just in case that was the issue. I do have a port number, https://---.------.com:8203/CFIDE/Administrator/index.cfm.
I know how to do the manual install, but I'd like to fix this because I beleive I have a related problem in the API Manager Portal, where there are buttons not working. Thanks!

A

AlanHambyAuthor

Participant

Hi Carl,

Yes we were able to update the Java version and then run the jar file manually. Thank you very much for all your help!

Charlie Arehart

Community Expert

Alan, two quick questions:

- are you looking at Internet Explorer, by any chance? If so, you need to add the domain (of the URL you’re using) to the “trusted sites” feature in IIS, because that updates page is highly javascript-oriented, including processing that “install” button when you click it. Just google trusted sites if you’re new to that. It’s a 30-second task. Then refresh the page and try again.

- and in case that’s not it, since you’re on CF2016, I just want to ask: does the URL you’re using to view the admin have a port in it, like 8500?

There is more that could be said, to explain these or to propose other diagnostics and possible solutions, but let’s see your thoughts on these before proceeding.

/charlie

/Charlie (troubleshooter, carehart. org)