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Participating Frequently
September 7, 2012
Question

CF crashes 1 to 2 times a weeks

  • September 7, 2012
  • 3 replies
  • 5472 views

hey there guys, it does not fail! CF keeps crashing on us 1 to 2 times a week sometimes even 3! i have applied all the latest patches to the system and CF but it just keep getting worse and worse! I'm not a CF guy and im tired of google'n stuff. please let me know what kind of info you guys would need to help me out with these problems! i have researched and read eveything on this site. thanks in advanced.

exception.log

"    "Error","jrpp-799","09/06/12","03:17:45","XXX","Connection Failure: Status code unavailable The specific sequence of files included or processed is: C:\wwwroot\scripts\processEmail.cfm, line: 145 "

coldfusion.tagext.net.HttpTag$HttpConnectionFailureException: Connection Failure: Status code unavailable

"    "Error","jrpp-925","09/07/12","00:32:55","XXX","Java heap space The specific sequence of files included or processed is: C:\wwwroot\XXX-micro\index.cfm, line: 9 "

java.lang.OutOfMemoryError: Java heap space

"    "Error","jrpp-938","09/07/12","00:32:55","XXX","The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: C:\wwwroot\locator\search.cfm, line: 338 "

coldfusion.runtime.RequestTimedOutException: The request has exceeded the allowable time limit Tag: cfoutput

"    "Error","jrpp-929","09/07/12","00:34:16","XXX","The request has exceeded the allowable time limit Tag: CFLOOP The specific sequence of files included or processed is: C:\wwwroot\scripts\processEmail.cfm, line: 107 "

coldfusion.runtime.RequestTimedOutException: The request has exceeded the allowable time limit Tag: CFLOOP

server.log

"    "Warning","jrpp-935","09/07/12","00:26:25",,"Thread: jrpp-935, processing template: C:\wwwroot\XXX-micro\index.cfm, completed in 55 seconds, exceeding the 45 second warning limit"

"    "Warning","jrpp-913","09/07/12","00:26:27",,"Thread: jrpp-913, processing template: C:\wwwroot\XXX-micro\candidate.cfm, completed in 47 seconds, exceeding the 45 second warning limit"

"    "Warning","jrpp-938","09/07/12","00:32:12",,"Thread: jrpp-938, processing template: C:\wwwroot\locator\search.cfm, completed in 60 seconds, exceeding the 45 second warning limit"

"    "Warning","jrpp-925","09/07/12","00:32:53",,"Thread: jrpp-925, processing template: C:\wwwroot\XXX-micro\index.cfm, completed in 150 seconds, exceeding the 45 second warning limit"

"    "Warning","jrpp-928","09/07/12","00:32:58",,"Thread: jrpp-928, processing template: C:\wwwroot\locator\search.cfm, completed in 163 seconds, exceeding the 45 second warning limit"

"    "Warning","jrpp-932","09/07/12","00:33:01",,"Thread: jrpp-932, processing template: C:\wwwroot\locator\search.cfm, completed in 168 seconds, exceeding the 45 second warning

application.log

"    "Error","jrpp-925","09/07/12","00:32:55","XXX","Java heap space The specific sequence of files included or processed is: C:\wwwroot\XXX-micro\index.cfm, line: 9 "

"    "Error","jrpp-938","09/07/12","00:32:55","XXX","The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: C:\wwwroot\locator\search.cfm, line: 338 "

"    "Error","jrpp-929","09/07/12","00:34:16","XXX","The request has exceeded the allowable time limit Tag: CFLOOP The specific sequence of files included or processed is: C:\wwwroot\scripts\processEmail.cfm, line: 107 "

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    3 replies

    Inspiring
    September 7, 2012

    I'm with Dan. The "java.lang.OutOfMemoryError: Java heap space" points to some process consuming all the memory JVM has available. Either you have lots of simultaneus requests, an incorrect CF configuration for your needs, or some inefficient code. The 47 to 168 seconds are huge for a script to complete, so I'd take a look to the code on those files.

    smirallesAuthor
    Participating Frequently
    September 7, 2012

    the error code line is all blank. this only happens at night. its starting to drive me insane!! any pointers? i really have tried everything i can think off and read.

    Legend
    September 8, 2012

    Suggest check \coldfusion9\runtime\logs\ “out” and “event” logs for warnings errors prior to crash and when those applications slow down. Report back findings.

    HTH, Carl.

    Inspiring
    September 7, 2012

    You might have some inefficient code causing the cpu to go to 100% utilization.

    smirallesAuthor
    Participating Frequently
    September 7, 2012

    how can i trace this?

    Miguel-F
    Inspiring
    September 7, 2012

    JRun4 is the default location for ColdFusion install.  It can be changed however.  Do you have a JRun4 directory on your application server (server that is running ColdFusion)?  If so, it should have a 'logs' directory under it with the log files in that folder.

    Miguel-F
    Inspiring
    September 7, 2012

    Well probably a good place to start would be letting us know platforms and version numbers.  What OS?  What CF?  Stand-alone or j2ee?  What Web Server? etc.

    Also the entries from your app server's standard output log file when this happens.  For CF running under JRun j2ee this logfile is here: {drive}:\JRun4\logs\cfusion-out.log

    smirallesAuthor
    Participating Frequently
    September 7, 2012

    We are running a a 2003 server STD with CF 9.01 i think. not sure about the standalone or if its the j2ee