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A
A_P_
Participant
October 17, 2012
Answered

CF10 Mandatory update - stalls at progress bar

  • October 17, 2012
  • 1 reply
  • 2091 views

Hello, I have tried a few times to install the mandatory update on CF10 following the instructions via cmnd prompt

cd to C:\ColdFusion10\hf-updates where the downloaded cf10_mdt_updt.jar is located

execute c:\ColdFusion10\jre\bin\java -jar cf10_mdt_updt.jar

The intsaller runs fine and steps through the requisit steps - shuts down CF server fine - then commences to install only to freeze completely very early in progress bar. Im required to shut it down via the task-manager.

I have tried many times... even reinstalling CF

Does anyone have any suggestions

IIS7.5

Windows 7sp1

CF10 Standard (and developer)

This topic has been closed for replies.
Correct answer A_P_

Sorry yes... I ran the command prompt using the technique you describe. I was referring to there being no references to the main issue anywhere online that I can find... It does appear a unique scenario though the setup isn't.

Thanks for this further suggestion. I'll check it out. It's a fresh install of cf10 using a recently downloaded installer package within the last few days. The JVM is the one in the c:\coldfusion10\jre\bin\java folder.

Thanks again


How to fix this issue...

- log into the windows safe mode to ensure that no other processes conflict with the update process. In safe mode non-essential processes and services do not run.


     > Start > Run> msconfig
     > switch to the "boot" tab and check > safe mode > select network option    
     > switch to "General" tab > Selective startup > Select System services option only - For some reason if both default options are left it wont work

shut down then start

- enable the built-in administrator user account in windows (you can disable the account using the same command and replacing the yes parameter with no)


     > Start > Run > cmd > net user administrator /active:yes


- log on to the newly enabled user account.

- launch the windows command prompt in the administrator mode and change directory to the ColdFusion JRE at ( <root>\ColdFusion10\JRE).

- Run the downloaded update jar : java -jar <update_jar_file_with_location>


Apparently the issue was due to insufficient privileges. Even though the CF install was installed under the Windows 7 default install Full Administrator level account.

It is not resolved by only launching the cmd line under 'run as' Administrator... this simply doesnt work under these circumstances.


1 reply

Charlie Arehart
Community Expert
Charlie ArehartCommunity Expert
Community Expert
October 17, 2012

Yep, here’s one suggestion, AP: have you opened that command prompt with administrator privileges? They are required for this update to work (on Windows).

The technote does say to do it, but it doesn’t say how, for those who may not know. You’d want to click the Windows Start button, then choose All Programs>Accessories and then right-click on “Command Prompt” to choose “run as administrator”. Then run the command as you did, and see how it goes.

I’ll add, though, that whenever I’ve run the update without doing this, the updater actually did start and then warn that it was not running with Admin privileges. You seem to have gotten past that point if it proceeded to shut down CF, etc. But since you don’t mention anything about running as Admin, it may be worth trying just to make sure.

I’ve not heard of anyone having this problem, though, so there may be something unique about your setup. We’ll see, if this helps or not.

/charlie

/Charlie (troubleshooter, carehart. org)
A
A_P_Author
Participant
October 17, 2012

Hi Thanks for responding... yes I did do it this way, run as admin,  to no avail... i cant find referencs to this anywhere... Its a bog standard setup, the only thing I havnt done yet is install all 80+ Microsoft updates... though there is no mention of this requirement anywhere in documentation...

Charlie Arehart
Community Expert
Charlie ArehartCommunity Expert
Community Expert
October 17, 2012

AP, when you say “i can’t find references to this anywhere”, do you mean the need to run as Admin. I had said that the technote DOES say that:

“Note: Ensure that you have Administrator privileges on the machine before installing this Update.” (at http://helpx.adobe.com/coldfusion/kb/coldfusion-10-mandatory-update.html)

But again I noted that it doesn’t explain how to get the command prompt open with such privileges, which is why I added the extra suggestions.

So when you say you did “run as admin”, do you really mean you opened the command prompt with “run as administrator”? It’s not enough to “be an admin user”. I am, too. You HAVE TO open the command prompt with this added feature.

But you’re saying you have done that, and the installer still hangs up, here’s another question for you: what JVM are you using to run the java command? If you do a java –version at the command prompt, what does it say? You may want to run the one inside CF (cf’s runtime jre bin, for windows, in c:\ColdFusion10\jre\bin\ or C:\ColdFusion9\runtime\jre\bin) to make sure you use the same version and bit-level (32 or 64) that CF is.

Hope that helps.

/charlie

/Charlie (troubleshooter, carehart. org)
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