Inspiring

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CF11 services won't restart

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PLEASE NOTE: the fix for this issue is now in all updates for CF11. If you are experiencing the same problems identified in this thread, you no longer need to contact Adobe to receive the hotfix. Simply install any of the updates from within CF Administrator and the hotfix will be automatically included. You may need to start ColdFusion from the command prompt to get into the CF Adminstrator; but once you have successfully entered the Administrator and installed the update, you should be able to close the command prompt and restart the ColdFusion service successfully. --Carl Von Stetten, Moderator

I have 2 Windows Server 2012r2 boxes that I'm setting up. One is an RDS machine for some Devs to log onto and they other one will be a Production server for running scheduled tasks (separate from our main production server). The issue I've run into is that for some reason Coldfusion11 will no longer restart. If I restart the Server it is fine, but a restart after that it just stalls. I've checked all the logs I can and non show an error except for a Windows Event error that says:

The description for Event ID 261 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

240

C:\ColdFusion11\cfusion\bin\coldfusionsvc.exe

ColdFusion 11 Application Server

the message resource is present but the message is not found in the string/message table

And another that says:

The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

6652

the message resource is present but the message is not found in the string/message table

Note that while the Event IDs are consistant on each respective server, they are different between the 2 servers.

I even tried a reinstall on our RDS machine and during the re-install it wouldn't even start up the service during the install. I had to restart the server to get it to start.

I have nothing installed on the Utilities server and the only thing on the RDS is CF11, CFEclipse, CFBuilder, and SSMS 2014.

Any help would be appreciated as I am under a deadline to get these two servers up and running. I can get any log details needed to get this resolved.

Thanks,

Frank

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S

Sir_MeiliCorrect answer

Inspiring

Has anyone else seen or tried this? We don't have a test server to try it on...

Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:-

1. Download and rename the hf1100-3776060.123 to hf1100-3776060.jar
2. Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates
3. Restart the ColdFusion 11 Application Service.

Please let us know if this solves your issue.

Note:- The hotfix is not QE verified. Please confirm the usage in development, before moving into production machine.

CFHackJob wrote:

Has anyone else seen or tried this? We don't have a test server to try it on...

Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:-

1.       Download and rename the hf1100-3776060.123 to hf1100-3776060.jar (This fix was included in CF11 update 1, so if you are on update 1 and above, this hotfix is not required )

2.       Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates

3.       Restart the ColdFusion 11 Application Service.

Please let us know if this solves your issue.

Note:- The hotfix is not QE verified. Please confirm the usage in development, before moving into production machine.

I installed the update, remove the firewall rule blocking the IP and the services now start up normally.

So, all seems like it is fixed.

Thanks Anit_Kumar!

rahul_u

Participating Frequently

We are still getting emails from user's referring this forum link for hf1100-3776060.jar.

This fix was included in CF11 update 1, so if you are on update 1 and above, this hotfix is not required.

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nealb

Participating Frequently

For others' info:

We applied the Hotfix and it did not fix our restart issue.

As it turned out, we had another version of Tomcat installed on the server for a different purpose (which should be fine). The problem was that both versions of Tomcat (CF11 and standard install) use port 8009 as the shutdown port. Thus, when we tried restart the CF11 service, it wouldn't shut down while the other Tomcat was running.

This is what fixed it:

1. Go to Coldfusion11 install folder, then \cfusion\runtime\conf

2. Make a copy of server.xml

3. Edit server.xml and change the shutdown port:

4. Restart the server

After that, it worked fine.

--

Neal

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Anit_Kumar

Inspiring

Hi All,

This issue occurred with the base installer of CF11 and was fixed in CF11 Update 1. CF11 Update 1 includes the hf1100-3776060.jar and the same is included in all CF11 updates.

Regards,

Anit Kumar

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D

deepfield

Participant

Where can I get this hotfix? Experiencing this exact issue with my Win 7 dev box.

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Anit_Kumar

Inspiring

Please send an email to cfinstal@adobe.com to get the hotfix.

Regards,

Anit Kumar

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paragon_wd

Participating Frequently

This seems to have worked for me. Thanks much!

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JakeMunson

Known Participant

I can confirm that the hotfix worked for Windows 7.

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NicholasDee

Participating Frequently

Been out of the office since last tuesday, I can CONFIRM (YEEEE HAAA) the jar file fixed the problem on my windows 2008 r2 standard machine. Thank you sir_meili for opening this post and every one who reported the same problem, thank you Adobe and Anit for acting quickly on this. I will also confirm in the next few days if it fixes it on the windows 7 machine.

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CFHackJob

Participating Frequently

I can confirm Sir_Meili's workaround by blocking IP 192.150.19.110 allowed the service to start on our server (Win2003R2)

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Anit_Kumar

Inspiring

Hi All,

We are analyzing the logs sent by different users and will keep everyone posted about the status.

Regards,

Anit Kumar

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C

CFHackJob

Participating Frequently

Has anyone else seen or tried this? We don't have a test server to try it on...

Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:-

1. Download and rename the hf1100-3776060.123 to hf1100-3776060.jar
2. Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates
3. Restart the ColdFusion 11 Application Service.

Please let us know if this solves your issue.

Note:- The hotfix is not QE verified. Please confirm the usage in development, before moving into production machine.

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G

greg_hillsdon

Participant

We have an update for you from our organization. One of our brilliant network experts was able to fix the problem on our servers by blocking those servers ability to browse the internet. Our production servers already had this blocked and had not been experiencing the issue. Our development servers however DID have internet browsing capability. Once that was turned off our CF11 now restarts properly.

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Anit_Kumar

Inspiring

Well Greg, that is a nice workaround. Users can try that.

Apart from that, can you all try starting the CF service from console and share the request.log, stderr-.log and stdout-.logs from ColdFusion11\cfusion\jetty\logs.

Please send them to cfinstal@adobe.com

Regards,

Anit Kumar

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Sir_MeiliAuthor

Inspiring

Hopefully that little workaround will give adobe a way to find the issue. I CANNOT remove internet availability from some of these servers because we actually use it for some automated FTP access. While I can try it and see if it works, this is by far not a long term solution.

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CFHackJob

Participating Frequently

Has there been any progress on this? What is everyone else doing for a workaround?

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NicholasDee

Participating Frequently

After trying all weekend to no-avail, we have halted CF 11 upgrade until its figured out. I also just just tried installing the developer edition on my own laptop running windows 7 and IIS , then disabling IIS and Installed Apache , but I still get the same problem. When I look at the log files the pdf servlet still takes 10 plus mins to register (so it says). I reinstalled CF 10 and have no problems. Although I will continue to hack away at it when i have time.

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NicholasDee

Participating Frequently

Files have been sent.

From a windows 2008 R2 service pack 1 box

Notice in logs, on pdfservelet line it takes 12 min.

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Anit_Kumar

Inspiring

Hi Everyone,

I have received the logs. Please allow us some time to investigate on the issue. I have requested everyone for the Event Viewer Logs (System & Application) as well. Please send them along.

Also, since everyone is using Windows Server 2012 R2, I have a troubleshooting step that can be tried. The suggestion may sound very basic, but it will help us to further isolate the issue.

1. Start>>Run>>msconfig and click OK

2. Go to "Services" tab and check the box "Hide all Microsoft services" as shown below.

3. Click Disable all and click OK. For the changes to take effect, you need to restart the server.

4. After the system restart, try to start the ColdFusion services from services panel.

5. If the same fails, try to start it from command prompt as discussed above and share your findings.

Regards,

Anit Kumar

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CFHackJob

Participating Frequently

Just sent our system & application log files. BTW we are running Win2003R2.

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NicholasDee

Participating Frequently

I 'll again confirm what CFHackJob has stated, I just tried to install on a windows 7 box. I get the same problem, it hangs for around 10 mins on PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start. I then stopped the DHCP CLient and Coldfsuion started no problem.

However as soon as you power off and then power on the problem returns. Plus we remote into all of our other boxes so turning DHCP off and on is not a solution for us. For the time being all CF11 development and upgrades are now on hold.

Anat , what log files do you want and i'll send you mine.

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Sir_MeiliAuthor

Inspiring

Please note that I've also installed without the PDF service option and you still get the same hang before CF is completely started, so I don't think it is related to the PDF function. IT is something that happens between that and the CF finally acknowledging that it has started.

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