CF2018 Admin Server Settings issue after update 3 applied

Question

After applying Update 3 to CF2018, the Server Settings page takes like 2 minutes before it loads. All other pages load fine. We have restarted all services and still issue persists. Has anyone else run into this issue? Running CF2018 on RedHat Enterprise Linux 7.2 & Websphere App Server ND 9.0.0.10

Jdsplicer · Accepted Answer

Gerald, as long as you're logs (showing no update errors) are for an instance showing the admin hangup, then that's not the issue (and reapplying the update would not seem to help).

As for seeing what's hanging, I realize the PMT can be overwhelming Not also that you should be sure to update that:

Running the CF 2018 PMT? Have you manually applied the recent update to it? - ColdFusion

You simply need SOME tool to tell you whether any cf page is hanging up when you hit that admin page, and then what it's waiting for. Again, I can help you do that, perhaps in a matter of minutes in a shared desktop session. Too many variables to help more here (once we find what it is, then we would identify how to fix things).

If that interests you, please reach out via charlie at carehart dot org. It's too easy to miss that you may have replied here.

This issue has now went away after update 9. I have no idea what caused it or if some other update may have been applied to our RedHat Linux/WebSphere enviornment that fixed it. Complete mystery to me.

Charlie Arehart · Answer

I have not seen or heard of this issue. I would propose you consider two things.

First, have you ensured there was no error in the update install log? See this post for more:

Having problems after applying a CF update? What to check, and how to recover!

Second, are you using the cf2018 PMT or FusionReactor, to know what the request is hung up doing while running? You can know, with either of these tools.or even with low level jvm tools.

If interested, I can help do that (carehart.org/consulting) and we may know in a matter of minutes. I realize you may prefer to wait to hear from Adobe or someone who knows already what you may be hitting.

Assuming there was no error in the update installer, I am betting there is some admin feature being reported on, and somehow getting that is causing the hangup. It will be interesting to hear what it is.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded