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iq11
Known Participant
March 16, 2020
Question

CF2018 Enterprise edition on Windows 2019 - Error

  • March 16, 2020
  • 1 reply
  • 1421 views

Hello,

    I have installed ColdFusion 2018 Enterprise edition on Windows 2019 server.

I have configured the ColdFusion Admin for server settings successfully and also installed an application which is running successfully on our Windows 2016 server, however on this new server I am not able to run the application , I get an error , Please let me know how to fix this error.

 

Thanks

IQ

 

"

HTTP Error 500.0 - Internal Server Error The page cannot be displayed because an internal server error has occurred.

Most likely causes:
  • IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
  • IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
  • IIS was not able to process configuration for the Web site or application.
  • The authenticated user does not have permission to use this DLL.
  • The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.

"

 

    This topic has been closed for replies.

    1 reply

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    March 16, 2020

    Well, first you want to make sure there is no error on the CF side. A 500 error could be in either IIS or CF. See the coldfusion cfusion/logs/application.log at the time you get that error.

     

    Second, you need to have configured CF so that your IIS site(s) are talking to CF. Have you done that? the "web server configuration tool" in the Adobe menu in Windows? Or in the coldfusion folder cfusion/runtime/bin as wsconfig.exe? That should be "run as admin", and is used to connect either a site or "all sites" to CF. If you have not done that, that may be all that is missing. If you HAVE done that, then there could be config problems that the tool has not rectified. That could be very hard to debug here via back and forth, but it could be solved quickly in an online remote consulting session with me, if that interests you. More at carehart.org/consulting.

     

    One other thing: when you run that tool, it presumes to create a 64-bit connector (though there is an option on the screen to have it create a 32-bit one). If you let it be 64-bit, then all may be well (regarding the above) except for one thing: the IIS app pool (for the failing site) may be set to be a 32-bit app pool. See the IIS "application pools" section, and choose the app pool used by the site in question. Right-click and and choose "advanced settings". Near the top will be a screen for whether enable 32-bit is true or false. If it's true, try switching it to false. If the site now works, then that's your problem.

     

    Finally, you may have only recently added that site, and you may say you did NOT a) create that app pool) or b) change its 32-bit setting. First, note that a new site gets a new app pool by default (since IIS 8). And that new app pool takes on settings that are configured in the "app pool defaults" feature, on the top right of the "app pools" page in IIS. If you click that, you may see that IT was set to 32-bit. If you have no OTHER need for new sites to be 32-bit, change that to false, and now future sites you create won't suffer the same problem.

     

    Let us know how that goes. And if either it still does not work, or you feel lost, remember I could guide you through this, solving it all likely in mere minutes. But as you can tell, I am not "just here to sell my services". I have offered plenty that should help you on your own, as I do in all replies I offer here.

     

    (A challenge is that you may have found still other answers here or elsewhere on the web that seemed to be offering "the solution you needed", but were incomplete. I realize my answers are long, and some hate that. But sometimes you need more info to really confirm the right problem and understand the right solution.)

    /Charlie (troubleshooter, carehart. org)
      I
      iq11Author
      Known Participant
      March 17, 2020

      Hi Charlie,

         Thanks for your useful suggestions, I never consider these length infact as always these are very useful. I have already tried all your suggestions yet the site does not seem to work, infact this time it seems to suggest a specific error  "Cannot add duplicate collection entry of type 'add' with unique key attribute 'name' set to 'cfcHandler'",

        I tried commenting these lines one by one to see if this helps, but it does not seem to work.  Thanks for all your help.

      Regards

      IQ

       

      Config ErrorConfig File

         Cannot add duplicate collection entry of type 'add' with unique key attribute 'name' set to 'cfcHandler'
         \\?\C:\inetpub\wwwroot\eS\web.config
      Requested URLPhysical PathLogon MethodLogon User
         http://localhost:80/eS
         C:\inetpub\wwwroot\eS
         Not yet determined
         Not yet determined
       
      Config Source:
         24:         <handlers>
   25:             <add name="cfcHandler" path="*.cfc" verb="*" modules="IsapiModule" scriptProcessor="C:\ColdFusion2018\config\wsconfig\1\isapi_redirect.dll" resourceType="File" preCondition="bitness64
      Charlie Arehart
      Community Expert
      Charlie ArehartCommunity Expert
      Community Expert
      March 17, 2020

      Well, if commenting out that cfchandler did not make that error go way, then I'm afraid what you've shared is not enough info to go on.

       

      I really think we would solve your problem in 15 mins in a remote consulting session, whereas trying to solve it via back and forth will take much longer, as there is much to assess and explain if you were to try to do it on your own.

       

      Indeed, I think we would find that there is more than just this one problem, which reflects what I suspect is a combination of "things you've tried" (or perhaps others before you) that have things in a non-working state. But I see it all the time and expect I could get it all fixed quickly--kind of like going to a dentist, but a lot less painful for you! 🙂

       

      If interested, you can select a time from my online calendar, at https://www.calendly.com/carehart.

      /Charlie (troubleshooter, carehart. org)
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