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Inspiring
January 12, 2022
Answered

CF2021 Administrator Setting Summary Page Error

  • January 12, 2022
  • 4 replies
  • 7089 views

I've tried multiple installations now - completely new. After the configuration is complete, and I navigate to the Administrator > Settings Summary page, I get the following error:

 

The getMachineUUID method was not found.Either there are no methods with the specified method name and argument types or the getMachineUUID method is overloaded with argument types that ColdFusion cannot decipher reliably. ColdFusion found 0 methods that match the provided arguments. If this is a Java object and you verified that the method exists, use the javacast function to reduce ambiguity. The specific sequence of files included or processed is: C:\ColdFusion2021\cfusion\wwwroot\CFIDE\administrator\reports\index.cfm, line: 191

 

What gives????

    This topic has been closed for replies.
    Correct answer Priyank Shrivastava.

    We are able to replicate the issue and currently working on it. Once we fix it, I will update the thread. 

     


    By @Priyank Shrivastava.

     

    Nice development. Thanks, @Priyank Shrivastava. .


    Hi All,

     

    We have identified the issue and prepared the patch for this. We have shared the patch with the team and they will update the AMI. Once it is updated, I will update the thread. 

     

    4 replies

    dillony43572542
    Participant
    August 23, 2023

    We started using an Amazon image for CF2021 a few months ago, and this issue remains unresolved through Update 10.  However, this is my workaround: if you link to the Server Settings page directly (as opposed to letting the UI pass it through an index page with Javascript), it should load correctly.  I've set up direct browser bookmarks for my instances, and they work reliably.
    The direct link: [your-IP-and-port]/CFIDE/administrator/settings/version.cfm

    BKBK
    Community Expert
    Community Expert
    January 19, 2022

    After the configuration is complete, and I navigate to the Administrator > Settings Summary page, I get the following error:

     

    The getMachineUUID method was not found.Either there are no methods with the specified method name and argument types or the getMachineUUID method is overloaded with argument types that ColdFusion cannot decipher reliably. ColdFusion found 0 methods that match the provided arguments. If this is a Java object and you verified that the method exists, use the javacast function to reduce ambiguity. The specific sequence of files included or processed is: C:\ColdFusion2021\cfusion\wwwroot\CFIDE\administrator\reports\index.cfm, line: 191

     


    By @--jojo--

     

    On second thoughts, this is ColdFusion's responsibility, not yours. What with

     

    getMachineUUID

    and

    C:\ColdFusion2021\cfusion\wwwroot\CFIDE\administrator\reports\index.cfm

     

    So I would call it a bug.

    Priyank Shrivastava.
    Community Manager
    Community Manager
    January 19, 2022

    Hi All,

     

    We are able to replicate the issue and currently working on it. Once we fix it, I will update the thread. 

     

    Thanks, Priyank Shrivastava
    --jojo--Author
    Inspiring
    January 19, 2022
    Charlie Arehart
    Community Expert
    Community Expert
    January 19, 2022

    Jojo, I've never seen that error. And when I see such odd errors, I am inclined to blame a failed cf update. Had you applied any recently? Or are these AMIs as you got them? If the latter, what update is shown, if you can look at the system info page or the updates installed page? If you did do an update, look at the install log for that update (in the hf-updates folder's subfolder for the update): does it show a count of 0 fatalerrors? 

     

    Finally, to your comment to bkbk, I've not heard of a "community" AMI. Can you be more specific? 

    /Charlie (troubleshooter, carehart. org)
    --jojo--Author
    Inspiring
    January 19, 2022

    Thanks @Charlie Arehart - I didn't have to run any updates, the AWS Marketplace AMI is already on the latest (update 3). 

     

    There's no direct link to the AMI, but this is listed under the Community AMIs in AWS

    ColdFusion 2021 On Windows 1639774705-e4f2020f-65e7-4e97-87ac-93483674e810

    ami-060ae5c3030544a38

    ColdFusion 2021 On Windows 1639774705

    Charlie Arehart
    Community Expert
    Community Expert
    January 19, 2022

    Since cf2021 does not (yet) come pre-installed with update 3, that would suggest that someone at coalesce had to do the update (or Adobe did it before giving the result as an Ami to coalesce). So I'd still recommend you check that update install log.

     

    But I see Priyank has replied also and I will add a different thought as a reply there. Still, you may want to rule out what I suggest here, for his sake as much as yours. 🙂 

    /Charlie (troubleshooter, carehart. org)
    BKBK
    Community Expert
    Community Expert
    January 18, 2022

    GetMachineUUID() is most likely a Java call that ColdFusion makes internally when gathering properties of the Operating System. Perhaps your Operating System was busy with something else when you installed ColdFusion. Another possibility is that you installed ColdFusion when there were still remnants of a previous installation attempt on the server. 

     

    Suggestion:

    1. Uninstall ColdFusion 2021;
    2. Restart the server;
    3. Search and remove any remnants of the ColdFusion 2021 installation;
    4. Update the server if necessary;
    5.  Install ColdFusion 2021.

      

    --jojo--Author
    Inspiring
    January 19, 2022

    @BKBK It's an AMI from the AWS marketplace. I've tried both a community version and a marketplace AMI, both resulted in the same problem. 

    Priyank Shrivastava.
    Community Manager
    Community Manager
    January 19, 2022

    Hi,

     

    As per the above comment, I assume you are using ColdFusion AMI which is available in Market Place. Could you please let me know what configuration changes are you making which after which it is breaking the Setting Summary PDF.

     

    Please share the steps. I will give it a try.

     

    Thanks, Priyank Shrivastava