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FreedomNet
Known Participant
April 13, 2010
Question

CF8 Uninstall leaves Linux server unusable

  • April 13, 2010
  • 1 reply
  • 595 views

We have had 3 occurrences on 3 different machines, using both CF 8 standard and CF8.01 Enterprise.  CF installs and runs fine.  Then when you try to uninstall it, the uninstall runs fine but it deletes operating system files and you can do nothing with the server.  You cannot do a ls to see what is installed, you can't SSH into the server after the uninstall, etc.  The only option is to rebuild the server.  All servers are Red Hat Enterprise 4 with WHM and cPanel with no modifications.

The only "odd" thing is the CF8 installation manual says to log in as root, position to cf_root/uninstall directory and then issue:

./uninstall.sh

The uninstall script in our uninstall directory has no ".sh" suffix, so we just ran:

./uninstall

This appears to run normally, at least you get the correct uninstall messages, before it trashes the server.

This time we were able to get a bit of extra info.  By leaving a second SSH window open and positioned to the directory that we think got messed up (the /lib directory), we were able to run a ls command and it returned:

/lib/ld-linux.so.2: bad ELF interpreter: No such file or directory

It would appear that the uninstall erased some of the operating system glibc libraries.

2 questions.

1 - We need to ensure that the license has been uninstalled with Adobe so we can reinstall it.  Does any know how to check and verify that a license number has been "uninstalled" with Adobe license management?

2 - Anybody have a clue or suggest or guess how to prevent this?  We have to be able to uninstall CF 8 without destroying the server in the process.

Thanks for your time and any suggestions.

    This topic has been closed for replies.

    1 reply

    T
    TLC-IT
    Inspiring
    April 14, 2010

    If it is a Linux server, try running the command /sbin/ldconfig ... as "root," of course.

    The Linux loader uses a "cache file" to locate libraries quickly.  If libraries are removed or restructured, and this command is not re-run, the cache will be out-of-date and the loader may crash-and-burn as it looks for things that the cache says are supposed to be there.

    F
    FreedomNetAuthor
    Known Participant
    April 14, 2010

    Thanks for the idea.  Unfortunately, we had no choice to to reinstall the OS and rebuild the server.  I'll see if we can get a test server set up to try this.  It would REALLY be nice to have a fix for this!

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