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MusicManMD
MusicManMD
Known Participant
February 23, 2017
Answered

cffileupload displays an X

  • February 23, 2017
  • 2 replies
  • 698 views

I have a client where 3 computers are not having this issue, however 1 computer is and the IT staff is saying that it's my code (Okay).  When this users goes to a page where there is cffileupload code, all they see is a large 'X'.  Does anyone have an idea where I can go to start troubleshooting this issue for this one computer?  There are no error within the browser logs or any js errors.

Thanks in advance for any help!

This topic has been closed for replies.
Correct answer BKBK

MusicManMD  wrote

I have a client where 3 computers are not having this issue, however 1 computer is and the IT staff is saying that it's my code (Okay).  When this users goes to a page where there is cffileupload code, all they see is a large 'X'.  Does anyone have an idea where I can go to start troubleshooting this issue for this one computer?  There are no error within the browser logs or any js errors.

That is probably because that particular computer used a browser on which Flash was either disabled or not installed. ColdFusion's multi-upload widget requires Flash to display. So, make sure that Flash is installed and enabled on the browser.

2 replies

BKBK
Community Expert
BKBKCommunity ExpertCorrect answer
Community Expert
February 26, 2017

MusicManMD  wrote

I have a client where 3 computers are not having this issue, however 1 computer is and the IT staff is saying that it's my code (Okay).  When this users goes to a page where there is cffileupload code, all they see is a large 'X'.  Does anyone have an idea where I can go to start troubleshooting this issue for this one computer?  There are no error within the browser logs or any js errors.

That is probably because that particular computer used a browser on which Flash was either disabled or not installed. ColdFusion's multi-upload widget requires Flash to display. So, make sure that Flash is installed and enabled on the browser.

MusicManMD
MusicManMDAuthor
Known Participant
February 26, 2017

BK, good catch!  I'll check this on Monday, thanks!

BKBK
Community Expert
BKBKCommunity Expert
Community Expert
March 2, 2017

@MusicmanMD, any joy getting rid of the X?

WolfShade
WolfShade
Legend
February 23, 2017

I hate to say it, but.. "not enough information.. insufficient data.."

Since it is affecting only one computer, it's a 99% likely thing that your code is guilt-free.  Most likely cause is that the one computer has a setting (network security, browser security, something) that isn't in line with the other three.  OR, could it be that computers 1 through 3 are using browser "A" and the fourth is using browser "B"?  It could be a DNS issue with that one computer.  It could be many things.  Are you using JavaScript or jQuery or MooTools??

I would analyze the network connections of all four, noting any differences between the first three and the fourth.  Then check browser settings (assuming all four are using the same browser.)

HTH,

^_^

PS.  Is the fourth computer a Mac or *nix OS??

MusicManMD
MusicManMDAuthor
Known Participant
February 26, 2017

Nope, they are all the same OS and browser.

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