"Chat with an agent" has 2-HOUR+ wait time !!!

Does Adobe think customer service is a joke?   Why is a 2-hour wait time acceptable?  Someone contact me at b2bn@hotmail.com regarding a refund for an Adobe product I recently purchased.  If not I'll just have to dispute the charge with my credit card company.  Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund. 

Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service.  That will tell you all you need to know.