Cold Fusion MX7 database user access

Hello,

I am administering a Cold Fusion MX7 database that I did not write. I have daily users that are able to access this database one day, but not the next. Their access is very sporadic. It appears that when they reconnect to a different access point that they have no issues, until they are re-connected with their starting access point and find themselves with the error message " File not found /notclear/Contact-IT-Dept.cfm " There are multiple access points and almost any user can be affected using any different access point. I ran the code analyzer through my admin control and have discovered these 9 issues. How can I discover what these issues mean and how can I discover if these issues may be the problem to my users access? Thank you.

  Parse Error (1) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\index.cfm

  Parse Error (2) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\report.cfm

  Parse Error (3) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\fileview.cfm

  Parse Error (4) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\featureview.cfm

  Parse Error (5) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\featureviewtop.cfm

  Parse Error (6) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\fileviewtop.cfm

  Parse Error (7) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\featureviewloader.cfm

  Parse Error (8) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\fileviewloader.cfm

  Parse Error (9) Error C:\Inetpub\wwwroot\CFIDE\administrator\analyzer\udf.cfm