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sdsinc_pmascari
Legend
January 16, 2013
Answered

ColdFusion 10 Mandatory Update Won't Install

  • January 16, 2013
  • 3 replies
  • 5070 views

So, I'm trying to install the CF10 Mandatory update.  I've run the command line arguments and run through the GUI steps and all appeared fine.  However, in the admin my CF version is still set at: ColdFusion 10,282462.  According to Adobe, my  build number should be ColdFusion 10,283111 or ColdFusion 10,282913.

I've tried re-running the update but now it tells me it's already installed?  OK....so I try to install the other available hotfixes but they won't install...I'm assuming because my build number is not what it should be.  They "go through the motions" but nothing happens and I'm still at the same build number and update level.

Before this attempt, i was at Update level 2.  Running on Windows.

Not sure what to do now.

Ideas?

    This topic has been closed for replies.
    Correct answer sdsinc_pmascari

    While installing, when ColdFusion Home directory is asked, it should be provided as C:\ColdFusion. An example is provided on the installer screen as well.  ( i.e it SHOULN'T be C:\ColdFusion\cfusion\)

    We had a private discussion and correcting this CF Home path while installaing has fixed the problem.

    Putting here so that it is helpful for others who face the same issue (installer says it is already installed).

    Thanks,

    Krishna

    ColdFusion Team.


    Thanks for your help, Krishna.

    If I may elaborate...we have multiple instances of CF10 Enterprise installed.  We were attempting to update the "master instance" which is installed at c:\WebSites\cfusion.  This seemed to work but produced the problem as described in this thread.  With our other CF instances also installed under c:\WebSites, the solution was to point the update towards that directory.  It then found all of our instances and updated them all.

    Thanks, again, Krishna.

    3 replies

    K
    krishnapreddy_adobe
    Participating Frequently
    January 17, 2013

    Is there a file named hf1000-3332326.jar under C:\ColdFusion10\cfusion\lib\updates?

    If this file is there, it means your installation is fine. It could be browser cache.

    If this is not the case, plese send me (krishnapATadobeDOTcom)  the log file (Adobe_ColdFusion_10_Update_Install***.log) that is under: C:\ColdFusion10

    Thanks,

    Krishna

    S
    sdsinc_pmascariAuthor
    Legend
    January 17, 2013

    Thanks for your responses.

    Krishna, no I do not have that file in my update folder.  Also, the only "Adobe_ColdFusion_10_Update_Install***.log" file I can find is the one generated from my initial CF10 install back in June 2012.  There is an upadte.log file in my "logs" folder but it has just a few entries related to when I installed Updaters 1 and 2 back in Sept.

    I'm running Enterprise with multiple instances (4) if that matters?

    I have successfully installed this update on other, similarly configured, machines.  Not sure why this one is having issues.

    Paul

    K
    krishnapreddy_adobe
    Participating Frequently
    January 18, 2013

    Can you please tell me your Update level now?

    If you have applied Mandatory update already you don't need to apply it again.

    If you are able to Download any Hotfix from ColdFusion Administrator, it means that you are all good and no need to do anything further w.r.t applying mandatory update. 

    When higher updates are applied build number will get changed.

    If you still have issues,

    Can you please tell me the file names under cfusion/lib/updates/ so that I can guide you?

    also can you please share Adobe_ColdFusion_10_Update_Install**.log with me?

    Thanks,

    Krishna

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    January 17, 2013

    You may find answers to this and many other questions here:

    http://blogs.coldfusion.com/post.cfm/coldfusion-hotfix-installation-guide

    /charlie

    /Charlie (troubleshooter, carehart. org)
    Carl Von Stetten
    Carl Von Stetten
    Legend
    January 16, 2013

    When you ran the Mandatory Update, did you do it in a command window that was "Run as Administrator"?  Also, have you restarted ColdFusion since running the update?

    -Carl V.

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