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tevansresdat
Inspiring
March 27, 2020
Answered

Coldfusion 2018 - CF Administrator 500 error

  • March 27, 2020
  • 1 reply
  • 1007 views

I've recently inherited a Coldfusion 2018 instance. I was provided a clone of the production server which I have running as a VM on an external drive. It's also up on AWS so that others on my team can access it remotely. I can access the CF adminitrator app just fine from the local VM at the typical address (http://localhost:8500/CFIDE/administrator/index.cfm). However, on the AWS VM (which is theoretically identical), I get the default CF 500 error screen at that same address. Not seeing any errors logged, so I'm not sure what is causing it. Has anyone else run into a similar issue? I'm at a loss for how to troubleshoot without any detailed errors.

    This topic has been closed for replies.
    Correct answer tevansresdat

    Is ANYTHING being logged to the cfusion/logs files? Like when cf is restarted, if nothing else?

     

    I will say that given the tweaks you've had to deal with, we may quickly run out of runway trying to sort things out. 

     

    In that case, and if no one else helps, I'll say this may be a case where eyes on the server with directly may be best. I offer such help, as may others, if it comes to that. Until then, we'll keep on going here. 


    Your last reply got me thinking. No, it wasn't logging anything, even when restarting. Turns out, when the VM got pushed to AWS, it appears to have blown away the directory permissions for the Coldfusion user account. After re-adding those, everything appears to be working now. I appreciate you taking the time to work this through with me. Be safe and stay healthy!

    1 reply

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    March 27, 2020

    You say default 500 error. Can you be more specific, sharing the details? And have you confirmed the 8500 port is what cf is listening on? If you don't know how, tell us if it's a windows or Linux vm.

     

    Finally, if it is listening on 8500, can you try 127.0.0.1? If that works, we can see why once you can login. 

    /Charlie (troubleshooter, carehart. org)
    T
    tevansresdatAuthor
    Inspiring
    March 27, 2020

    Thanks for the follow up Charlie. By default 500 error screen I just mean it's showing the default template:

     

    It is running on Windows and Coldfusion appears to be listening on that port. From netstat -a -b:

    Getting the same thing using 127.0.0.1, unfortunately.

    Let me know if any other info would be useful.

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    March 27, 2020

    If you're getting that error screen, it will log the error to the cf application log. 

     

    But you said there was no error in the logs. Sure about that? 

    /Charlie (troubleshooter, carehart. org)
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