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Max V.K.
Participant
January 21, 2025
Answered

ColdFusion 2023 Activation error

  • January 21, 2025
  • 2 replies
  • 1039 views

Hello,

After entering the ColdFusion license key getting below error as described here

https://helpx.adobe.com/coldfusion/using/coldfusion-licensing-activation.html.

However, https://coldfusion.adobe.io is not accessable from anywhere. Is it a valid URL.

We have other servers on the Network that have no issue but for some reason this one server reverts back to Development. And logs have below. Any suggestions as far as what can cause this? Thank you.

"Error","http-nio-8500-exec-3","01/20/25","16:12:34",cfadmin,"Unable to reach Adobe Licensing server."

"Error","Timer-6","01/20/25","16:12:39",,"Cannot establish the authenticity of the server. Check your system time."

"Information","Timer-6","01/20/25","16:12:46",,"The server is still offline and the grace period has ended. The server has reverted to the Trial or Developer mode."

Thank you.

Max K.

 

 

    Correct answer Max V.K.

    Eventually contacted Adobe. It appears that the Virtual Core License's requirements to be always online somehow interfered with either the firewall or something else. We had to get a different activation setup.

    2 replies

    BKBK
    Community Expert
    BKBKCommunity Expert
    Community Expert
    January 22, 2025

    @Max V.K. , you could try to activate ColdFusion 2023 programmatically.

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    January 22, 2025

    @Max V.K.  When you get the message you shared in the first screenshot, Can you please check if you have a button to generate the JSON file?

    Thanks, Priyank Shrivastava
    M
    Max V.K.AuthorCorrect answer
    Participant
    January 29, 2025

    Eventually contacted Adobe. It appears that the Virtual Core License's requirements to be always online somehow interfered with either the firewall or something else. We had to get a different activation setup.

      A
      Community Manager
      AbhishekJhaCommunity Manager
      Community Manager
      January 22, 2025

      @Max V.K.  Can you follow the offline activation steps are per the article:https://helpx.adobe.com/coldfusion/using/coldfusion-licensing-activation.html

       

      Yes, the URL's are valid.

       

      Thanks,

      Abhishek

      Charlie Arehart
      Community Expert
      Charlie ArehartCommunity Expert
      Community Expert
      January 22, 2025

      Max, what do you get when you visit that url (https://coldfusion.adobe.io) in a browser on the server (or using a commandline tool like curl or wget)? Does it hang? Or more important, what about when it's called from a cfhttp within a cf page?  A hang could mean that your server either has no internet access, or a firewall is blocking outbound access to that domain/url. 

       

      And Abishek, as I try that url (https://coldfusion.adobe.io) right now in a browser in my phone, it DOES respond, but it returns a 404. I don't recall if it's responded differently, previously. Do you know if this is what it SHOULD be responding with, when called as a get from a browser that can reach that domain? 

      /Charlie (troubleshooter, carehart. org)
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