Coldfusion 2025 broken after update 8. Where to get help?

thanks. yeah. Unfortunately, we are in a fairly sad state with this server now.
We have been trying to revert back to update 7 without success.

yes, I’ve run from JRE
java -jar "C:\ColdFusion2025\cfusion\hf-updates\hf-2025-00008-331874\uninstall\uninstaller.jar"

That process ran clean... but there is now there seems to be a problem with the licensing (which was fine before we started this whole process) in the logs and we still can’t run anything (Administrator, apps etc):

May 31, 2026 14:58:31 PM Error [pool-3-thread-1] - The license POST request has failed. Status Code: 400 Reason: Bad Request
May 31, 2026 14:58:31 PM Error [pool-3-thread-1] - Error code : 201012
May 31, 2026 14:58:31 PM Error [pool-3-thread-1] - Error reason : {"requestId":"<<[Removed for this blog post]>>","errorCode":"201012","reason":"ColdFusion instance not activated."}
May 31, 2026 14:58:31 PM Error [pool-3-thread-1] - Unable to reach Adobe Licensing server.

UNINSTALL
When we attempt an uninstall from Windows Add/Remove we now get:

Error: The JVM used for this installer seems to have been installed in an unsecured location (non-admin user folder). Installer will now exit

 

Errors during the update installation can be a showstopper, for sure.

1.  When you ran your cfpm, had you stopped cf (and any other cf services)?
2. Since your file paths show you're on Windows, had you opened the command prompt "as admin"? 

If no to either or both, do those and try again. (If it somehow reports the update is installed, uninstall it, which should revert things to as they were before doing the update.) 

If you did both and it still failed, you'll want to look more closely at cf's logs to find what's amiss.

I sense from your wording that you may have concluded there's some bug with the update mechanism. It's been out nearly 2 weeks and I've not see this reported anywhere, and I've also helped install it a dozen times without error.

If you remain stuck, while you can wait to see what else may come from help here, I'll share also that I can offer direct remote consulting assistance (via shared desktop, not needing to give me direct remote access). We may not even need 30 mins--but I can't commit to any estimate. I can say that you won't pay for time you don't find valuable. For more on my rates, approach, satisfaction guarantee, online calendar, email, phone, and more, see the consulting page at carehart.org.