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Grae Desmond
Grae Desmond
Inspiring
March 26, 2013
Question

Coldfusion 8 service will not start. Server log is ending with "Starting license..." (Emergency)

  • March 26, 2013
  • 1 reply
  • 796 views

Our server has gone down and the Coldfusion 8 service will not start.  There is no information in any of the logs for anything today since its gone down.  Ive checked the root logs directory as well as the runtime logs directory.


The server.log is the only file being updated and it shows "Starting logging..." and then "Starting license..." and hangs.  The service does not start and the log gets nothing more after this point.  Memory continues to go up slowly, we've increased the start timeout tremendously with no effect.  There is little to no CPU usage.

Our server is licensed and has never had this problem before.  It is the standard version.

Our server is completely down and we are losing clients.  From what we can tell a windows update occurred, which we have since removed in case it was the issue, and when the server restarted CF did not come back.  We have been working on this for hours with no results.

Please help and let me know anything you may need which will help diagnose our issue.

Thanks

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1 reply

Grae Desmond
Grae DesmondAuthor
Inspiring
March 26, 2013

So that others who see this know the solution.


I started Coldfusion from the command line: c:\Coldfusion8\runtime\bin\jrun -start coldfusion.  This brought up all the commands as it worked through them.  From that we found that CF was looking for license.properties in the C:\Coldfusion8\runtime\lib folder.  We found a copy in the C:\Coldfusion8\lib folder.  For now we've left it running under my account and then after hours are going to try and see if the service will run now that we've copied that properties file to the other direcory.

Probably simple to everyone on here but was new and odd to us.  Wanted to put what we found out here in case it happens to anyone else.

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