Skip to main content
C
CVonStetten
Participant
July 17, 2026
Question

ColdFusion PMT will not start

  • July 17, 2026
  • 1 reply
  • 12 views

I just discovered that my ColdFusion PMT 2023 server had run out of disk space on the volume where the PMT is installed (separate disk from where Windows is installed). This is a dedicated server running on Windows Server 2022.

I added more space to the volume and tried to restart both the data store service and the PMT service.  The datastore service will start, but the PMT service will not. The Windows Event log had no useful information about why it won't start.  The PMT exception log says:
 

[ERROR] 2026-07-17 12:38:46.675 com.adobe.pms.es.client.ElasticSearchClient - Datastore Service not available. Retrying to connect...
[ERROR] 2026-07-17 12:39:19.284 com.adobe.pms.es.client.ElasticSearchClient - Datastore Service not available. Shutting down Performance Management Suite...

This is even though the Datastore Service is running.  Here is an excerpt from the elasticsearch log to show this:

 

[2026-07-17T13:15:19,453][INFO ][o.e.n.Node               ] [REDACTED] version[8.2.0], pid[1188], build[default/zip/b174af62e8dd9f4ac4d25875e9381ffe2b9282c5/2022-04-20T10:35:10.180408517Z], OS[Windows Server 2022/10.0/amd64], JVM[Oracle Corporation/Java HotSpot(TM) 64-Bit Server VM/17.0.6/17.0.6+9-LTS-190]
[2026-07-17T13:15:19,453][INFO ][o.e.n.Node               ] [REDACTED] JVM home [D:\ColdFusion2023PerformanceMonitoringToolset\jre], using bundled JDK [false]
[2026-07-17T13:15:19,453][INFO ][o.e.n.Node               ] [REDACTED] JVM arguments [-Des.networkaddress.cache.ttl=60, -Des.networkaddress.cache.negative.ttl=10, -Djava.security.manager=allow, -XX:+AlwaysPreTouch, -Djava.awt.headless=true, -Dfile.encoding=UTF-8, -Djna.nosys=true, -XX:-OmitStackTraceInFastThrow, -XX:+ShowCodeDetailsInExceptionMessages, -Dio.netty.noUnsafe=true, -Dio.netty.noKeySetOptimization=true, -Dio.netty.recycler.maxCapacityPerThread=0, -Dlog4j.shutdownHookEnabled=false, -Dlog4j2.disable.jmx=true, -Dlog4j2.formatMsgNoLookups=true, -Djava.locale.providers=SPI,COMPAT, --add-opens=java.base/java.io=ALL-UNNAMED, -XX:+UseG1GC, -Djava.io.tmpdir=C:\Users\ADMINI~1\AppData\Local\Temp\1\elasticsearch, -XX:+HeapDumpOnOutOfMemoryError, -XX:+ExitOnOutOfMemoryError, -XX:HeapDumpPath=data, -XX:ErrorFile=logs/hs_err_pid%p.log, -XX:MaxDirectMemorySize=2147483648, -XX:G1HeapRegionSize=4m, -XX:InitiatingHeapOccupancyPercent=30, -XX:G1ReservePercent=15, -Delasticsearch, -Des.path.home=D:\ColdFusion2023PerformanceMonitoringToolset\datastore, -Des.path.conf=D:\ColdFusion2023PerformanceMonitoringToolset\datastore\config, -Des.distribution.flavor=default, -Des.distribution.type=zip, -Des.bundled_jdk=true, exit, abort, -Xms4095m, -Xmx4095m, -Xss1024k]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [aggs-matrix-stats]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [analysis-common]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [constant-keyword]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [data-streams]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [frozen-indices]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [ingest-common]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [ingest-geoip]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [ingest-user-agent]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [kibana]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [lang-expression]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [lang-mustache]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [lang-painless]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [legacy-geo]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [mapper-extras]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [mapper-version]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [parent-join]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [percolator]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [rank-eval]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [reindex]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repositories-metering-api]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repository-azure]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repository-encrypted]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repository-gcs]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repository-s3]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [repository-url]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [runtime-fields-common]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [search-business-rules]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [searchable-snapshots]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [snapshot-based-recoveries]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [snapshot-repo-test-kit]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [spatial]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [transform]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [transport-netty4]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [unsigned-long]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [vector-tile]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [vectors]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [wildcard]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-aggregate-metric]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-analytics]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-async]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-async-search]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-autoscaling]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-ccr]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-core]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-deprecation]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-enrich]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-eql]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-fleet]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-graph]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-identity-provider]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-ilm]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-logstash]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-ml]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-monitoring]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-ql]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-rollup]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-security]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-shutdown]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-sql]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-stack]
[2026-07-17T13:15:43,719][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-text-structure]
[2026-07-17T13:15:43,734][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-voting-only-node]
[2026-07-17T13:15:43,734][INFO ][o.e.p.PluginsService     ] [REDACTED] loaded module [x-pack-watcher]
[2026-07-17T13:15:43,734][INFO ][o.e.p.PluginsService     ] [REDACTED] no plugins loaded
[2026-07-17T13:15:45,187][INFO ][o.e.e.NodeEnvironment    ] [REDACTED] using [1] data paths, mounts [[CFPMT_App (D:)]], net usable_space [50.6gb], net total_space [99.9gb], types [NTFS]
[2026-07-17T13:15:45,187][INFO ][o.e.e.NodeEnvironment    ] [REDACTED] heap size [4gb], compressed ordinary object pointers [true]
[2026-07-17T13:15:52,328][INFO ][o.e.n.Node               ] [REDACTED] node name [REDACTED], node ID [YP0WvIWLTm-Kyz4SmaeK1Q], cluster name [elasticsearch], roles [ingest, data_frozen, ml, data_hot, transform, data_content, data_warm, master, remote_cluster_client, data, data_cold]
[2026-07-17T13:15:58,984][INFO ][o.e.x.m.p.l.CppLogMessageHandler] [REDACTED] [controller/5104] [Main.cc@123] controller (64 bit): Version 8.2.0 (Build a8c0a88ede0ff2) Copyright (c) 2022 Elasticsearch BV
[2026-07-17T13:15:59,383][INFO ][o.e.x.s.Security         ] [REDACTED] Security is disabled
[2026-07-17T13:16:00,781][INFO ][o.e.t.n.NettyAllocator   ] [REDACTED] creating NettyAllocator with the following configs: [name=elasticsearch_configured, chunk_size=1mb, suggested_max_allocation_size=1mb, factors={es.unsafe.use_netty_default_chunk_and_page_size=false, g1gc_enabled=true, g1gc_region_size=4mb}]
[2026-07-17T13:16:00,828][INFO ][o.e.i.r.RecoverySettings ] [REDACTED] using rate limit [40mb] with [default=40mb, read=0b, write=0b, max=0b]
[2026-07-17T13:16:00,891][INFO ][o.e.d.DiscoveryModule    ] [REDACTED] using discovery type [multi-node] and seed hosts providers [settings]
[2026-07-17T13:16:02,219][INFO ][o.e.n.Node               ] [REDACTED] initialized
[2026-07-17T13:16:02,219][INFO ][o.e.n.Node               ] [REDACTED] starting ...
[2026-07-17T13:16:02,484][INFO ][o.e.x.s.c.f.PersistentCache] [REDACTED] persistent cache index loaded
[2026-07-17T13:16:02,484][INFO ][o.e.x.d.l.DeprecationIndexingComponent] [REDACTED] deprecation component started
[2026-07-17T13:16:02,641][INFO ][o.e.t.TransportService   ] [REDACTED] publish_address {REDACTED/REDACTED:9350}, bound_addresses {[::1]:9350}, {REDACTED:9350}
[2026-07-17T13:16:05,656][INFO ][o.e.b.BootstrapChecks    ] [REDACTED] bound or publishing to a non-loopback address, enforcing bootstrap checks
[2026-07-17T13:16:05,656][INFO ][o.e.c.c.Coordinator      ] [REDACTED] cluster UUID [FGyOyIeHQAaiCbe-no8xow]
[2026-07-17T13:16:05,813][INFO ][o.e.c.s.MasterService    ] [REDACTED] elected-as-master ([1] nodes joined)[_FINISH_ELECTION_, {REDACTED}{YP0WvIWLTm-Kyz4SmaeK1Q}{fhLO0IHOSUafnSBCX-IdeQ}{REDACTED}{REDACTED:9350}{cdfhilmrstw} completing election], term: 16, version: 10034, delta: master node changed {previous [], current [{REDACTED}{YP0WvIWLTm-Kyz4SmaeK1Q}{fhLO0IHOSUafnSBCX-IdeQ}{REDACTED}{REDACTED:9350}{cdfhilmrstw}]}
[2026-07-17T13:16:06,109][INFO ][o.e.c.s.ClusterApplierService] [REDACTED] master node changed {previous [], current [{REDACTED}{YP0WvIWLTm-Kyz4SmaeK1Q}{fhLO0IHOSUafnSBCX-IdeQ}{REDACTED}{REDACTED:9350}{cdfhilmrstw}]}, term: 16, version: 10034, reason: Publication{term=16, version=10034}
[2026-07-17T13:16:06,154][INFO ][o.e.h.AbstractHttpServerTransport] [REDACTED] publish_address {REDACTED/REDACTED:9250}, bound_addresses {[::1]:9250}, {REDACTED:9250}
[2026-07-17T13:16:06,154][INFO ][o.e.n.Node               ] [REDACTED] started
[2026-07-17T13:16:06,359][INFO ][o.e.l.LicenseService     ] [REDACTED] license [2d657ab3-52b0-48bd-80c4-5f8866a7a032] mode [basic] - valid
[2026-07-17T13:16:06,359][INFO ][o.e.g.GatewayService     ] [REDACTED] recovered [646] indices into cluster_state
[2026-07-17T13:18:43,081][INFO ][o.e.c.r.a.AllocationService] [REDACTED] current.health="YELLOW" message="Cluster health status changed from [RED] to [YELLOW] (reason: [shards started [[generic_settings][0], [archive_settings][0], [monitor_settings][0]]])." previous.health="RED" reason="shards started [[generic_settings][0], [archive_settings][0], [monitor_settings][0]]"

The server name and IP address have been replaced with REDACTED in the log excerpt above.

Am I going to have to reinstall PMT again to get this working?

    1 reply

    BKBK
    Community Expert
    BKBKCommunity Expert
    Community Expert
    July 19, 2026

    I think the likely reason the Performance Monitoring Toolset (PMT) fails to start is:

    • PMT was attempting to start (or to reconnect) before Elasticsearch had finished its configuration processes, such as recovering all its indices. In other words, when PMT was trying to connect, Elasticsearch either wasn't yet listening on port 9250, or wasn't yet responding to requests. That would have been because it was still busy with startup/recovery work (loading indices, allocating shard, and so on).

    So, I would suggest that you make sure PMT doesn't fire until the datastore is actually ready. The following steps might help:

    1. Stop PMT.
    2. Stop the PMT datasource.
    3. Restart the datasource. Wait, say, 15 minutes for the datasource to complete all its start configuration.
    4. Restart PMT.
    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices