Coldfusion serial number lost

Forum|Forum|19 years ago
September 6, 2006
2 replies
920 views

Sorry for the OT, but I'm really frustrated,
I have purchased Coldfusion from an Italian reseller, unfortunately CD with serials has been kept away by a courier who retired
a server and are lost.
I have talked with Italian support with no luck, I have of course produced the invoice (as required) but none seems to know how to help me.
Now one month is past and I am still waiting for a solution.
I hope this probelm depends only by the incompetence of the italian support staff and someone can help me.
Max

Getting started

This topic has been closed for replies.

C

cgsj_usa

Known Participant

So you haven't installed CF yet? If you have, then just log-in to the Administrator and click on "System". That will show you the serial number. Hope that this helps. Thanks.

Chris

M

Maxsive_AttackAuthor

Participant

Hi Chris,
thank you for your help, infortunately (Murphy?) I installed the trial from Adobe Web site (the boxed CD was outdated 7.0) following support direction (I always did the same on previous CF installation).
I don't want to be boring but at this time NONE from Adobe Italian support team have told me nothing.
Even "You're a stupid, we can't do nothing" can be acceptable as answer.

A

Anonymous

You need to pursue legal action against the seller AND the courier.

Nobody here can legally give you a valid serial number.

You can contact Adobe support (which is NOT this forum) and report the reseller.

M

Maxsive_AttackAuthor

Participant

Dear Miker,
thank you for your reply, I was (obviously) not looking for a "workaround" to this problem.
I know it's my fault having lost the serial (seller shipped the complete package), but I think that things like this can happen,
and that on producing the invoice can solve the problem.

tclaremont

Inspiring

I think the problem on the part of Adobe is that it is perfectly plausible that your copy of CF was sold, liquidated, auctioned via bankruptcy, etc etc.

If that was the case, and all you had was the original invoice, then there is every potential to have two copies out there when only one was paid for.

You could very well go through the hassle of pursing the courier, etc. etc, but for the price of a CF license you are probably better off biting the proverbial bullet and buying the latest version.

I know it is not the answer you were looking for, but expecting Adobe to take the hit for business mistakes on your end is a bit unrealistic.

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