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A
Aegis_Kleais
Inspiring
October 15, 2013
Question

ColdFusion stops rendering pages - need help troubleshooting

  • October 15, 2013
  • 1 reply
  • 1865 views

We have a ColdFusion 10 Standard server out in production on an IIS 7.5 Windows 2008 R2 Datacenter virtualized environment.  Randomly throughout the week, requesting our page will result in a blank white page (viewing source shows absolutely nothing).

I remoted into our server and noted that coldfusion.exe was taking up 730MB.  I don't track these things so I don't know if that's a lot or not.  And usually restarting the service takes 15-20 seconds.  This time it took 20 seconds to stop the service and about 30 to start it.

I am not familiar with which logs to check in order to provide some useful information, but if anyone has an idea of where to send me looking, it would be greatly appreciated.

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    1 reply

    C
    carl type3
    Legend
    October 16, 2013

    Hi Aegis,

    What is CF10 update level? Has isapi_redirect.dll been updated either manually or with WSCONFIG tool?

    Does CF10\cfusion\logs\coldfusion-out.log or CF10\config\wsconfig\N\isapi_redirect.log report any errors or warnings?

    That should get you started, Carl.

    A
    Aegis_KleaisAuthor
    Inspiring
    October 16, 2013

    Update 11.  I've updated the isapi_redirect.dll manually.

    I'm not at work at the moment, but I'll get back to you on those error logs.  I know for a fact that there are a TON of errors for the coldfusion-error.log file, but I'l check the ones you specified and get back with you on what errors messages are there.  We learned of the white page issue at 3PM EST today, I'll check around that time for errors.

    A
    Aegis_KleaisAuthor
    Inspiring
    October 17, 2013

    OK, here's some of the coldfusion-out.log file around the time we discovered CF was rendering white pages:  I bolded areas of interest.

    Oct 15, 2013 12:31:25 PM Error [ajp-bio-8012-exec-134] - File not found: [path]/ajax.cfm The specific sequence of files included or processed is: \\[path]\ajax.cfm''

    Oct 15, 2013 12:31:25 PM Error [ajp-bio-8012-exec-121] - File not found: [path]/ajax.cfm The specific sequence of files included or processed is: \\[path]\ajax.cfm''

    Oct 15, 2013 13:08:10 PM Information [scheduler-0] - Run Client Storage Purge

    Oct 15, 2013 14:15:10 PM Information [scheduler-1] - Run Client Storage Purge

    Oct 15, 2013 15:00:00 PM Information [DefaultQuartzScheduler_Worker-2] - Task default.Public FTP Purger triggered.

    Oct 15, 2013 15:00:00 PM Information [DefaultQuartzScheduler_Worker-2] - Starting HTTP request {URL='http://[server-name]:80/[path]/index.cfm', method='get'}

    <GroupWise WebAccess> WebAccess Servlet is shutting down

    Oct 15, 2013 15:00:27 PM Information [pool-2-thread-2] - ColdFusion stopped

    10/15 15:00:54 INFO License Service: Flex 1.5 CF Edition enabled

    10/15 15:00:54 INFO Starting Flex 1.5 CF Edition

    Oct 15, 2013 15:00:55 PM Information [pool-2-thread-1] - Starting logging...

    Oct 15, 2013 15:00:55 PM Information [pool-2-thread-1] - Starting license...

    Oct 15, 2013 15:00:57 PM Information [pool-2-thread-1] - Standard Edition enabled

    Oct 15, 2013 15:00:57 PM Information [pool-2-thread-1] - Starting crypto...

    Oct 15, 2013 15:00:57 PM Information [pool-2-thread-1] - Starting security...

    Oct 15, 2013 15:00:58 PM Information [pool-2-thread-1] - Starting scheduler...

    Oct 15, 2013 15:00:58 PM Information [pool-2-thread-1] - Starting WatchService...

    Oct 15, 2013 15:00:58 PM Information [pool-2-thread-1] - Starting debugging...

    Oct 15, 2013 15:00:58 PM Information [pool-2-thread-1] - Starting sql...

    Oct 15, 2013 15:00:59 PM Information [pool-2-thread-1] - Pool Manager Started

    Oct 15, 2013 15:00:59 PM Information [pool-2-thread-1] - Starting mail...

    Oct 15, 2013 15:00:59 PM Information [pool-2-thread-1] - Starting runtime...

    Oct 15, 2013 15:01:01 PM Information [pool-2-thread-1] - CORBA Configuration not enabled

    Oct 15, 2013 15:01:01 PM Information [pool-2-thread-1] - Starting cron...

    Oct 15, 2013 15:01:02 PM Information [pool-2-thread-1] - Starting registry...

    Oct 15, 2013 15:01:02 PM Information [DefaultQuartzScheduler_QuartzSchedulerThread] - Task default.Public FTP Purger misfired.

    Oct 15, 2013 15:01:02 PM Information [pool-2-thread-1] - Starting client...

    Oct 15, 2013 15:01:02 PM Information [pool-2-thread-1] - Starting xmlrpc...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting jaxrs...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting graphing...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting solr...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting archive...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting document...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting eventgateway...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Event Gateway Disabled.

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting FlexAssembler...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting .NET...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting Monitoring...

    Oct 15, 2013 15:01:03 PM Information [pool-2-thread-1] - Starting WebSocket...

    Oct 15, 2013 15:01:04 PM Information [Thread-6] - Same Serial Number found on another ColdFusion server.The server may be out of compliance.

    Oct 15, 2013 15:01:06 PM Information [pool-2-thread-1] - WebSocket server listens on port: 8575

    Oct 15, 2013 15:01:06 PM Information [pool-2-thread-1] - ColdFusion started

    Oct 15, 2013 15:01:06 PM Information [pool-2-thread-1] - ColdFusion: application services are now available

    10/15 15:01:06 INFO Macromedia Flex Build: 87315.134646

    Novell GroupWise WebAccess

    Version 8.0.2

    (C) Copyright 1993-2010 Novell, Inc. All rights reserved.

    <GroupWise WebAccess> WebAccess Servlet is ready for work

    Oct 15, 2013 15:02:41 PM Error [ajp-bio-8012-exec-3] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-26] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-6] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-38] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-30] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-39] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-2] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:42 PM Error [ajp-bio-8012-exec-11] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is:[path]\index.cfm, line: 409

    Oct 15, 2013 15:02:41 PM Error [ajp-bio-8012-exec-13] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:43 PM Error [ajp-bio-8012-exec-18] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:43 PM Error [ajp-bio-8012-exec-28] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:02:43 PM Error [ajp-bio-8012-exec-25] - The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: [path]\index.cfm, line: 409

    Oct 15, 2013 15:13:33 PM Information [ajp-bio-8012-exec-66] - Session rotated successfully.

    Oct 15, 2013 15:13:33 PM Information [ajp-bio-8012-exec-66] - User admin logged in.

    Oct 15, 2013 15:13:36 PM Information [ajp-bio-8012-exec-66] - Starting HTTP request {URL='http://www.adobe.com:80/go/coldfusion-updates', method='get'}

    Oct 15, 2013 15:13:37 PM Information [ajp-bio-8012-exec-66] - HTTP request completed  {Status Code=200 ,Time taken=854 ms}

    Oct 15, 2013 15:15:56 PM Information [ajp-bio-8012-exec-66] - Session rotated successfully.

    Oct 15, 2013 15:15:56 PM Information [ajp-bio-8012-exec-66] - User admin logged in.

    We have Groupwise WebAccess on this server (Novell's web-based email web application).  It seemed to terminate around 3PM, and CF followed shortly thereafter.  Not sure why a task "misfired".  As for the dual-license keys, our key was registered for 2 servers (our public web server, which is this log file, and our private intranet server).  So I think that's just a false positive.

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