Does Adobe want to sell ColdFusion Products?

I have tried for two days to get just a small bit of tech support on the setup of Adobe ColdFusion 10 and ColdFusion Builder. More than half a day calling all kinds of departments at Adobe and so far no one is actually interested in offering even a modicum of tech support.

As a business owner it seems counter productive to even offer a trial of expensive, complex software and not follow through with the bare basics of setting it up so that potential customers can at least see what it does or is supposed to do.

contact me if anyone in your company would like to solve this for me.