Email issues with Spam Filter

Question

I have an application that is being used as business software for a company (in CF7). It emails out notifications on many different events, probably about 100 emails per day. This software has been fully functional for over 2 years now, without almost any issues. Recently our IT company switched us ovewr to a new spam filter service called AppRiver. That same day, all emails from coldfusion stopped going out with a response of -1 from the mail server.

The problem is that im not very familiar with exchange or the network side of things, and he knows nothing about cold fusion or how it works.

We have 2 server computers, 1 is SBS 2003 which we use for exchange and as a file server. The other one is used for MSSQL2000 and coldfusion 7 and IIS.

They already tried whitelisting both the external and internal IP address from the webserver, which did not fix the problem.

Is there any ideas or information that might be helpful to him whyile troubleshooting this issue?

What service is in charge of sending emails?

What would be the default user, "Local System"?

Thanks,

Mike

craigkaminsky · Answer

Mike,In your CF Administrator, how are the mail settings configured? Also, have you checked out the Mail.log file? That may be where you saw the -1 error but I wanted to verify whether or not that was coming from the mail log.If the mail is now going through AppRiver, it might be an authentication issue (that could be rectified in your administrator's mail settings or in the CFMAIL tag itself). That might not be the issue but it appears that AppRiver is a SaaS and moving to it might have changed how you need to connect to the mail server via CF. Just a thought...

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