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October 12, 2009
Question

Error during CF9 install on Windows 2000

  • October 12, 2009
  • 5 replies
  • 2235 views

We are getting the following error message when attempting to run the installer for CF9:

Microsoft VC++ 2008 Runtime

Installer has determined that Microsoft Visual C++ 2008

Redistributable Package is not installed. Select OK to install now.

To perform your own installation, select CANCEL. After installation

restart the installer to continue.

When I click OK, it looks like the VC++ install happens. I restart the CF9 installer and receive the same message.

I then tried to install the VC++ runtime manually from here:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a5c84275-3b97-4ab7-a40d-3802b2af5fc2&displaylang=en

That install of VC++ ran with no error, and I can see VC++ in my Add/Remove Programs list. When I attempt to run the CF9 installer, I get the same error message again about VC++ not being installed. I've restart the entire system numerous times with no luck.

I'd really like to install CF9, but can't get the installer to run. Anyone have a solution for me?

This is a fully patched Windows 2000 server.

    This topic has been closed for replies.

    5 replies

    Participating Frequently
    October 14, 2009

    It looks like their suggested manual install worked.  It completed installation and although I haven't fully tested it yet it appears to be running.

    Here is how they said to do it manually.  It involves creating a "cf.properties" text file and running the installation exe from a command window.  Here are their instructions:

    The trick is to do a silent install ( ColdFusion_9_WWE_win.exe is the downloaded installer from adobe.com)

    C:\>ColdFusion_9_WWE_win.exe -i silent -f cf.properties

    Contents of my cf.properties file


    INSTALLER_UI=SILENT
    SILENT_LICENSE_MODE=full
    SILENT_SERIAL_NUMBER=
    SILENT_INSTALLER_TYPE=standalone
    SILENT_INSTALL_ODBC=true/false
    SILENT_INSTALL_VERITY=true/false
    SILENT_INSTALL_SAMPLES=true/false
    SILENT_INSTALL_JNBRIDGE=true/false
    SILENT_INSTALL_FOLDER=C:\\ColdFusion9
    SILENT_WEBROOT_FOLDER=C:\\ColdFusion9\\wwwroot
    SILENT_ADMIN_PASSWORD=admin
    SILENT_FLEX_ENABLED=true
    SILENT_ENABLE_RDS=false

    DISCLAIMER, this is totally unsupported and any issues that may arise are not supported by adobe.

    Good luck!

    October 14, 2009

    Thanks a lot for the info.

    Participating Frequently
    October 14, 2009

    Unfortunately I heard by from Adobe this AM and here is their response:

    "Win2k is not supported with CF9, the systemreq's page is a mistake and will be rectified

    However
    If they want to run cf9 on win2k it is possible but totally unsupported, and if they do have any issues then these must be replicated on a supported platform before calling into support
    "

    They also sent along an unsupported work-around that I could try.  I'll let you know if it works.

    October 14, 2009

    Unbelievable.

    I look forward to your results.

    Participating Frequently
    October 13, 2009

    I just heard back from Adobe and their answer was to click on the "Ok" button to install the VC++ redistributable!!!  I had already said in my ticket that I had tried that AND I had tried installing by hand with no luck.

    They also said that Windows 2000 server is not supported and they sent a spec sheet showing that.  I cut and pasted the System Requirements for CF 9.0 from the Adobe website showing that Win2k IS supported and sent that back with my response.   I am not optimistic that I'm going to get anything helpful.

    The only thing different about my installation is that it is running on VMware server 2.0.  I don't think that is the issue here.  We run almost everything in VMware and don't have any compatibility issues.  I just installed CF 8.0 on a VMware box last night without any problem.

    October 13, 2009

    Wow, that is absolutely ridiculous. It most certainly does say that Win2K is supported, that was one of the criteria we used in evaluating the upgrade.

    Have you tried installing it on any other Win2K servers just to see if it could be some config issue on that box? That is my next step while I wait for Adobe.

    October 13, 2009

    Good to know this issues isn't isolated to us.

    The only thing out of the ordinary with our installation was that we had to choose a directory on our D drive to unpack the installer. We received a message that C did not contain enough space. I can't see how this would cause this issue but thought I'd put it out there.

    If you hear anything back from Adobe please post it here.

    Participating Frequently
    October 12, 2009

    I'm having exactly the same problem.  I've even done a ground-up install of Win2k Server with all patches (yes, including SP4 and the C++ library update) and I can't get past it.  I'm convinced this is a problem with the installation software not correctly identifying the version of C++ installed.  I opened a ticket with Adobe last week but never heard back.  HELP we are supposed to be deploying today!