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Emmet McGovern
Participant
March 3, 2011
Question

Fresh Install Mac - Licensing for this product has stopped working Error: 6

  • March 3, 2011
  • 1 reply
  • 1873 views

We just got the new macbook pro refreshes at work and decided to make the switch to standalone CFBuilder.   We downloaded the trial and installed.  On launch we get this error, "Licensing for this product has stopped working  Error: 6".  Every macbook had the same result.   All are running 2 Ghz Quad Core i7 with 8GB of ram.   All of them get the same error.    All have a fresh install of 10.6.6.   Other than installing Air before the CFBuilder install they have no other applications installed.   Other than Air, there are no other Adobe products installed.  All CFBuilders were installed under an admin account.

We've tried all the troubleshooting.   Permissions, LicenseRecovery, Setting the clock back to 2010... we even tried reinstalling OSX, then installing acrobat, then air, then CFBuilder with the same result every time.   We even activated the root account on the system and installed under root.  Same result every time.    The Flexnet service never gets created unless we use the License recovery tool.   If we install the updater it still makes no difference.

All options for CFBuilder are grayed out under help.   Registration, Deactivation, Updates...

Any suggestions?

This topic has been closed for replies.

1 reply

K
krishnapreddy_adobe
Participating Frequently
March 3, 2011

Navigate to:

/Library/Application Support/Adobe/Adobe PCD/cache If cache.db-journal exists take a back up elsewhere and delete it.

Then restart CFB and check if it starts working fine.

If it is not resolved reboot the machine and then uninstall CF Builder and reinstall CF Builder.

Make sure that the directory /private/var/folders/ is provided with root permissions and install as admin only.

Hope it will fix your issue.

Thanks,

Krishna

E
Emmet McGovernAuthor
Participant
March 3, 2011

Hey Krishna.  Thanks for the reply.

/Library/Application Support/Adobe/Adobe PCD/cache is never created.   Root has proper permissions and I've installed as an admin and as the root user.   Same result every time.  Reinstall doesn't help.

T
tharring
Inspiring
March 3, 2011

I'm having the same problem, plus others. Go to this url by Adobe and see if this might help you. http://kb2.adobe.com/cps/829/cpsid_82996.html

I went to Library/Application Support/Flexnet Publisher/Service/ and double-clicked both service programs. Terminal opened and it looked like maybe it started the services, but it didn't stop the message for me. Your set-up might be different from mine.

Good luck!

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