"General Error" with cfhtmltopdf after patching ColdFusion Server Enterprise 2018

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Our application has been successfullying using cfhtmltopdf for months now. Following a patch installation last week, we're seeing an error but there is precious little detail to go on. Are you seeing similar?

ColdFusion Server Enterprise 2018

Error occurred while generating PDF. Reason: GENERAL ERROR

#ReadHTML#

</cfhtmltopdf>

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Charlie Arehart

Community Expert

Have you confirmed first there were 0 errors reported in the update's log? It's not obvious. For more, see:

https://coldfusion.adobe.com/2019/03/problems-applying-cf-update-check-first/

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/Charlie (troubleshooter, carehart. org)

S

smc43241027Author

Participant

Thanks for the tip Charlie. I've asked Henry to check on this but no response back just yet. Using cfdocument seems to be a good solution be it temporary or permanent.

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Charlie Arehart

Community Expert

OK, and you can/should also test whether CF can reach the add-on service (where CFHTMLTOPDF processing happens, but not with CFDocument). You can verify the connection in the CF Admin's "pdf service" page. If it can't reach it, then the CFHTMLTOPDF won't work, but yes CFDocument will (it does the PDF processing within the same JVM as CF, which in this case may be an advantage, but usually it's not and one of the reasons the newer tag uses that separate service).)

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/Charlie (troubleshooter, carehart. org)

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