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jennifersychen
Participating Frequently
June 20, 2013
Question

Grey blank installation screen after clicking on the ColdFusion dmg file on Mac 10.8.6

  • June 20, 2013
  • 1 reply
  • 2880 views

Hi All,

I am trying to install either ColdFusion 9 (which is where company is using) or 10 (if I can't have 9) on my Mac 10.8.6. When I click on the dmg file, it shows a running bar and once it's completed, i see a standard installation box (the one you click "agree" "nect" etc...) except there is nothing showing on the box. There is a blue "next" button but I can't click on it. This happens to both ColdFusion 9 and 10 installation. With 9 though, I get a centaur_err file.

This is very urgent as I cannot work without ColdFusion. I would really appreciate your suggestions.

Thank you,

Jennfer   

This topic has been closed for replies.

1 reply

Anit_Kumar
Anit_Kumar
Inspiring
June 20, 2013

Hello Jennfer,

can you share the installer logs with us? This could be a permission related issue.

Regards,

Anit Kumar

J
jennifersychenAuthor
Participating Frequently
June 20, 2013

Hi Anit,,

Attached is everything in the log folder. I am not sure which file you need. Please advice

Thanks,

Jennifer

Anit_Kumar
Anit_Kumar
Inspiring
June 20, 2013

Hello Jennifer,

Can you search for Adobe_ColdFusion_10_Install_.log file with date and time stamp. This log file would be available at your desktop (or at the location of installer file).

Regards,

Anit Kumar

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