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K
kbutterly
Participating Frequently
June 23, 2015
Answered

Help: CF Builder won't accept my previous serial number

  • June 23, 2015
  • 3 replies
  • 2578 views

I have a serial number for CF Builder 3, which is an upgrade version.  My computer totally died, so I bought a new computer and installed CFB 3.  I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number.  Both are from my Account page here on adobe.com.  The OK button is not activated when I enter my Previous Serial Number.  I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.

I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number.  That might be why this isn't working.

I started a Support Chat, but was told that they don't support CFB through chat.   Are there any other options other than paying for a support call??

Thanks,
Kathryn

This topic has been closed for replies.
Correct answer Anit_Kumar

No problems at all.

Could you please send an email to cf.install@adobe.com referencing this thread and mentioning the license key in the email.

We will get that processed.

Regards,

Anit Kumar


Hi Kathryn,

We have sent you the license key. Please verify the same and close this thread.

Happy to help

Regards,

Anit Kumar

3 replies

spirosa2375239
spirosa2375239
Participant
October 6, 2016

Hello ,

i have the same problem  , already send a message to cf.install@adobe.com . but what is the standard procedure ? is there a link at adobe site ?

thanks

Vikram Kumar M
Community Manager
Vikram Kumar MCommunity Manager
Community Manager
October 6, 2016

Hi Spiros,

Thank you for sending us an e-mail. We have shared the instructions to activate the ColdFusion Builder via email. Please let us know if you need any further assistance. 

Thanks,

Vikram

benm36664760
benm36664760
Participant
March 16, 2016

Hello,

I have recently emailed the same issue with new serial IDs not working for CF Builder 2016 to support at: cf.install@adobe.com

Can someone please get back to me?

Thanks,

Ben

Anit_Kumar
Community Manager
Anit_KumarCommunity Manager
Community Manager
March 16, 2016

We just responded to your email.

Regards,

Anit Kumar

benm36664760
benm36664760
Participant
March 16, 2016

Thanks Anit yes I got Priyank's response, waiting for final email with serial.  I appreciate the prompt response! Great support!

Thanks,

Ben

Anit_Kumar
Community Manager
Anit_KumarCommunity Manager
Community Manager
June 23, 2015

Hi Kathryn,

We apologize for inconvenience caused.

ColdFusion Builder 2 & 3 both are definitely supported via Support chat. Can you share the serial number in a PM and I can check that for you?

Regards,

Anit Kumar

K
kbutterlyAuthor
Participating Frequently
June 23, 2015

Thanks!  I just sent you a message with the Serial Numbers.

Anit_Kumar
Community Manager
Anit_KumarCommunity Manager
Community Manager
June 23, 2015

Thanks for the same. The license keys are legitimate. Can you let us know, the exact error you are getting?

Regards,

Anit Kumar

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