Skip to main content
kbutterly
Participating Frequently
Jun 23, 2015 12:59 PM UTC
Answered

Help: CF Builder won't accept my previous serial number

I have a serial number for CF Builder 3, which is an upgrade version.  My computer totally died, so I bought a new computer and installed CFB 3.  I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number.  Both are from my Account page here on adobe.com.  The OK button is not activated when I enter my Previous Serial Number.  I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.

I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number.  That might be why this isn't working.

I started a Support Chat, but was told that they don't support CFB through chat.   Are there any other options other than paying for a support call??

Thanks,
Kathryn

This topic is closed to new replies. Start a new post to keep the conversation going.
Anit_Kumar
Anit_KumarCorrect answer
Inspiring
Jun 24, 2015 8:13 PM UTC

No problems at all.

Could you please send an email to cf.install@adobe.com referencing this thread and mentioning the license key in the email.

We will get that processed.

Regards,

Anit Kumar


Hi Kathryn,

We have sent you the license key. Please verify the same and close this thread.

Happy to help

Regards,

Anit Kumar

View reply

14 replies

spirosa2375239
spirosa2375239
Participant
Oct 6, 2016 10:32 AM UTC

Hello ,

i have the same problem  , already send a message to cf.install@adobe.com . but what is the standard procedure ? is there a link at adobe site ?

thanks

Translate
Vikram Kumar M
Vikram Kumar M
Inspiring
Oct 6, 2016 12:05 PM UTC

Hi Spiros,

Thank you for sending us an e-mail. We have shared the instructions to activate the ColdFusion Builder via email. Please let us know if you need any further assistance. 

Thanks,

Vikram

Translate
benm36664760
benm36664760
Participant
Mar 16, 2016 5:40 PM UTC

Hello,

I have recently emailed the same issue with new serial IDs not working for CF Builder 2016 to support at: cf.install@adobe.com

Can someone please get back to me?

Thanks,

Ben

Translate
Anit_Kumar
Anit_Kumar
Inspiring
Mar 16, 2016 6:11 PM UTC

We just responded to your email.

Regards,

Anit Kumar

Translate
benm36664760
benm36664760
Participant
Mar 16, 2016 6:14 PM UTC

Thanks Anit yes I got Priyank's response, waiting for final email with serial.  I appreciate the prompt response! Great support!

Thanks,

Ben

Translate
Anit_Kumar
Anit_Kumar
Inspiring
Jun 23, 2015 2:35 PM UTC

Hi Kathryn,

We apologize for inconvenience caused.

ColdFusion Builder 2 & 3 both are definitely supported via Support chat. Can you share the serial number in a PM and I can check that for you?

Regards,

Anit Kumar

Translate
kbutterlyAuthor
Participating Frequently
Jun 23, 2015 8:08 PM UTC

Thanks!  I just sent you a message with the Serial Numbers.

Translate
Anit_Kumar
Anit_Kumar
Inspiring
Jun 23, 2015 8:41 PM UTC

Thanks for the same. The license keys are legitimate. Can you let us know, the exact error you are getting?

Regards,

Anit Kumar

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices