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A
Anonymous
April 7, 2009
Question

HELP - CF8 administrator not loading

  • April 7, 2009
  • 1 reply
  • 1996 views

We recently  downloaded and installed the trial version of CF8 becuase of issues we were having withour website. it appeared that was going to be the fix so we purchased the software. (CF8 Standard). I got the license and wanted to apply it but I couldn't get into the administrator program. I was told that it could not be applied to the trial version and I would need to uninstall and reinstall from the download. so I did. when I went to install the software it asks for the old serial number. which I don't have one. the screen gives another option to choose Devolper. I chose that and entered the serial number. I went through thte install with no errors and clicked finish with the check to open the administrator. well no matter what I try I cannot open it. I've tried the port 8500, localhost, 127.0.0.1, you name it. the message is that the page cannot be displayed with a 400.  I called customer support and they said it was technical but tech support isn't helping me. I found several articles pertaining to the same thing but none worked for me.

I really need to get this going since our website is not working becuase of it. any help would be apprciated.

Thanks

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    1 reply

    ilssac
    ilssac
    Inspiring
    April 7, 2009

    Who ever told you that you could not enter the license to a trial version gave you bad advice.

    I think the best, if unpleasent option, is to reinstall a clean version.  First uninstall the old one completely.

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19187 tells you how to manually uninstall ColdFusion to make sure every thing is gone from a bothced install.

    Then install again.  When you enter the your CF8 license and it asks for the old serial number it is asking for the license of the old installation of ColdFuison as you have an upgrade license.  If you do not have the old license, um that is not good.

    A
    Anonymous
    April 7, 2009

    I see what you mean about the upgrade license. I am starting to think that is what was sent to me. and not the full version which is what I 'should' have gotten. We used to have MX6 but I have no idea where my tech put it.

    I did go through the process you sent and then tried going through the 30day trial again but still had no luck with it. it still comes up page could not be displayed.

    any other ideas?

    ilssac
    ilssac
    Inspiring
    April 7, 2009

    any other ideas?

    Windows or Unix?

    Standard or Enterprise?

    Standalone or Multi-home or j2ee?

    Is the ColdFusion service/process running?

    Can you run any CFML in any website?  I.E. a simple <cfoutput>#now()#</cfoutput> page.

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