How do I buy a single instance of tech support???

No, I don't need it be specifically from Adobe. Just figured they'd have the best insight into this problem. Our Jrun process is hanging several times a day with the unresponsive server message. I've got monitoring and tracing turned on and also getting stack dumps.

Here's a section of the log:

07/08 00:05:42 Information [scheduler-2] - Alert: Unresponsive server state dete

cted. 10 or more threads have been busy for over 60000 milliseconds

07/08 00:05:45 metrics Web threads (busy/total/delay/idle/listen): 19/20/0/0/1 R

equests(delay/drop/handle): 0/0/0 Sessions: 0 Total Memory=438016 Free=138098

07/08 00:05:45 Information [scheduler-2] - Mail: 'ColdFusion: Unresponsive Serve

r Alert active at Sun, 8 Jul 2012 00:05:42' From:'cf9@web2...' To:'...' was successfully sent using smtp...

07/08 00:05:45 Information [scheduler-2] - Alert: unresponsiveserveralert: Email

notification sent.

07/08 00:05:45 Information [scheduler-2] - Aborting request null handled by thre

ad jrpp-7 CFML stack:   Java stack:   java.lang.Object.wait(Native Method)     

at java.lang.Object.wait(Object.java:485)      at coldfusion.util.AbstractCache.

fetch(AbstractCache.java:46)      at coldfusion.util.SoftCache.get_statsOff(Soft

For some reason we now have busy threads. But not all the time. It's intermittent. All Data Sources appear to be responding as they should and I see no hardware issues(disks going bad or interfaces going flaky). I'm hoping someone will know how to read our stack trace and possible tell us exactly where to look to resolve this.

I'm on hold again! They seem to have no idea what to do with me so I'm just dropped off to hold forever. Anyone Got a recommendation for a third party? CF9, Solaris10!!!