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Known Participant
April 26, 2022
Question

How to get fixes from Adobe

  • April 26, 2022
  • 1 reply
  • 291 views

All,

 

What can I do to get a proper fix from Adobe?  

 

Ok I am looking to get a particular fix from Adobe.  https://tracker.adobe.com/#/view/CF-4211391

I find a link to click in the bug tracker by Charlie, I get "Access Denied"

 

Sent email to Adobe back in 12/20/2021.  Adobe provides a link, but cannot ever download it.  It always results ina no-click.mil error.  Should I re email cfsup@adobe.com email...

 

Apologies, I just dont know why Adobe doesnt provide the fix for Everyone... why lock it down since that error has shown up more than a year ago?

 

The log4j 2.x Update 3 should have included this...

 

What can I do?

 

Thanks

"Tired of so secure you cant do your job"

    This topic has been closed for replies.

    1 reply

    Community Expert
    April 26, 2022

    I kind of sympathize with Adobe here. A bugfix that hasn't been made public yet, hasn't been made public for a reason. It needs to be tested just like CF itself is tested, on a wide variety of carefully managed test platforms as well as with a small number of clients' test platforms. This is a pretty complicated thing to do, given that they're so supportive of backward compatibility. And despite all the complaints I see here, they do seem to be supportive of backward compatibility compared to a lot of other vendors I've dealt with.

     

    So, I'd recommend you go through the email support, and/or ask for the bug fix in the Adobe tracker thread. I realize this sucks, but it's probably the least bad outcome.

     

    Dave Watts, Eidolon LLC

    Dave Watts, Eidolon LLC
    Known Participant
    April 26, 2022

    DAve,

     

    Understandable, however, they dont provide a means to gain access to these if your account is defined.

    Five years ago I had pure ColdFusion Server, even the license.  They modified my account to something that doesnt have any of that access anymore and I cannot get these fixes, not even submit CF tracker items

     

    Tracker comes back 

    Account type not supported

    Anyone knows a Fix?

    Community Expert
    April 26, 2022

    I can still interact with the CF tracker and get to the zip file that was shared with Charlie. I posted a comment asking whether they'd share the zip file with the forums.

     

    Dave Watts, Eidolon LLC

    Dave Watts, Eidolon LLC