In CFAdmin: "Object Instantiation Exception. Class not found: coldfusion.print.PrinterInfo"

7 replies
1138 views
Translate

Very strange issue - just installed CF2021 Update 7 on production server. For some reason the printer info isn't displaying?

This topic is closed to new replies. Start a new post to keep the conversation going.

Charlie ArehartCorrect answer

Community Expert

Yep, I did a post yesterday on the new update (with info some may appreciate). But it (or past ones) should go more smoothly. That post I mentioned yesterday goes over solving common challenges. I have another in the works.

So bottom line, you're set, right?

/Charlie (troubleshooter, carehart. org)

Charlie Arehart

Community Expert

First thing: confirm there were 0 fatalerrors (and hopefully also 0 nonfatalerrors) in the cf update log. More on finding and checking for that at https://www.carehart.org/blog/2016/9/6/solve_common_problems_with_CF_updates_in_10_and_above

Translate

/Charlie (troubleshooter, carehart. org)

T

Tom WooAuthor

Inspiring

Thanks so much for your reply, Charlie. Good news: no errors of any kind, but I need to tell you what happened. Looks like Update 7 literally happened yesterday. I updated the server to Update 6 using the java command in the jre directory. But when I have done this with my other servers months earlier, administrator never installed correctly. No big deal, I use cfpm to install it -- but when I did this yesterday, it updated everything to Update 7 in cfpm, but then administrator failed to install due to the "opaque at line 2" or whatever error. After much fussing, I did get Update 7 to install, but the administrator still did not work. So I left it at the previous version, and it did install -- then I did the proper update to the administrator via CFAdmin package update.

I'm beginning to think I'll just start over -- uninstall everything and install Update 7 from the getgo. This is a new server I'm setting up, so luckily, I can do this...

Translate

Charlie Arehart

Correct answer

Community Expert

Yep, I did a post yesterday on the new update (with info some may appreciate). But it (or past ones) should go more smoothly. That post I mentioned yesterday goes over solving common challenges. I have another in the works.

So bottom line, you're set, right?

Translate

/Charlie (troubleshooter, carehart. org)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.