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Matthew22377144yk0g
Known Participant
December 9, 2022
Question

Licensing issues for Coldfusion 2021

  • December 9, 2022
  • 2 replies
  • 3373 views

We recently purchased a Coldfusion 2021 Standard license with the intent to upgrade our existing CF 2018 installation - we have both a test and production environment.  We initially upgraded the test environment using this license, and then upgraded our production environment.  We removed the license from test, however, in our CF Admin on production, we were no longer able to access the page with licensing settings (we could click on it, but it wouldn't load).  We even reinstalled CF2021, only to have the same issue, and had to revert back to a snapshot of our 2018 environment.

 

Does anyone have any idea of what could be going on?

    2 replies

    K
    KennethMHutch
    Participating Frequently
    July 24, 2023

    Hi did you resolve this issue?

     

    Are you limited to having one license per server environment?

     

    So did you need 2 licenses one for test, one for Prod?

    M
    Matthew22377144yk0gAuthor
    Known Participant
    July 24, 2023

    This issue was partially resolved, but there is still strange behaviour.  We're not using a license for test any more - it's running in development mode.  We were given a specific patched file (cfusion-req.jar) by Adobe which allowed our production environment to activate, however it's very slow to boot up and as of yet has not been rolled into the regular updates (we're still running update 6 on this environment).  We're working with Adobe on what to do next (ie. can we keep replacing this file whenever we run updates, will this prevent us from getting some security updates to that file, etc.)

     

    It's worth noting that we have another full environment (test+prod) with a different license running on basically the same server setup and the production environment activated smoothly.  The only difference is that we never tried using the license on test.

    K
    KennethMHutch
    Participating Frequently
    July 24, 2023

    ok thanks for the info. 

     

    So are we limited to one license file per environment? 

    RaviShankar Chagnur
    Adobe Employee
    RaviShankar Chagnur
    Adobe Employee
    December 9, 2022

    Hello Matthew,

    Can you please let us know the error you were getting while accessing the Coldfusion 2021 License? also, can you share the screenshot of the same

    Also, let us know the steps that you have followed for deactivating the License

     

     

    M
    Matthew22377144yk0gAuthor
    Known Participant
    December 9, 2022

    Hi Ravi - thanks for the response.  There was no error when we tried accessing the Licensing and Activation page - it simply would not not load.  If there were any console errors, we didn't collect them (and can't now, as we reverted to a previous server snapshot).

     

    On our test server, if I recall correctly there was a deactivate button next to the licence on the Licensing and Activation page.  We used that, and I can confirm that the test server is no longer using the license (it's in enterprise trial mode now).

    RaviShankar Chagnur
    Adobe Employee
    RaviShankar Chagnur
    Adobe Employee
    December 9, 2022

    Do you have a screenshot of the error, if not is it possible to reinstall it, if so please reinstall CF 2021 , you can select option 3 i.e Developer Edition if you do not want to install the Standard version on the test server, once installed, migrate the settings and let us know if you face any issues

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