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Offline Activation for ColdFusion 2021

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There is a reference for offline activation of a license for a server located behind a firewall in this link

https://helpx.adobe.com/in/coldfusion/using/coldfusion-licensing-activation.html#Offlineactivation

however I cannot see any link to Generate Activation Request in the Lincensing and Activation page. When I try to activate, it accepts my license and says its activated, but on restart, it goes back to trial version.

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David23036082yryc

Participant

Offline Activation appears after you enter the Serial Number and wait for ~ 5 Minutes (time for the Coldfusion Service to recognize that it can't connect to the licence servers).

You should not leave the page while doing this.

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Joshua253426209jg3

Participant

It's not showing and we've waited for much longer.

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Priyank Shrivastava.

Inspiring

Hi @Joshua253426209jg3

If you are still facing an issue with activation. Can you please contact our team at cfsup@adobe.com

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Thanks, Priyank Shrivastava

BKBK

Community Expert

Examine the file /cfusion/lib/license.properties in a text editor. What values do you see for the properties trial_sn, previous_sn and sn? (These are serial numbers, hence private. So, please obfuscate them when posting to the forum. For example, CA428***-****-****-************BFED.)

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Charlie Arehart

Community Expert

Did you ever get this resolved?

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/Charlie (troubleshooter, carehart. org)

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defaultm35zfp28frxa

Participant

I'd also lilke to know if this has been resolved. I've encountered a similar issue. When I looked at the license.proerties file, I show the sn with the value that was entered during the installation of CF21. For Trial_sn and previous_sn it is blank

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