Problems upgrading ver 9 developer to ver 10 standard edition.

We upgraded ColdFusion ver 9 Developer Edition to ColdFusion ver 10 Standard Edition. The CF Administrator reports that it is running Coldfusion 10 Standard edition and the correct serial number, but is still running in developer mode.

****

I called Adobe Support, but I could not make the support agent I spoke with understand that ColdFusion is an Adobe product. She kept asking if it was for Acrobat or Illustrator. Once she understood that ColdFusion was the Adobe product, she wanted to know which opperating system I was using. She would not accept Windows Server 2003 R2 SP 2, and insisted the correct answers were XP, 7 or 8.

I finally entered the ver 10 serial number in the "new serial number" box in CF Administrator, and rebooted the server, even though the Administrator was already reporting the correct ver. 10 serial number. That seems to have solved the problem.