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Inspiring
June 12, 2008
Question

QuickCommercePro "Connection Failure"

  • June 12, 2008
  • 2 replies
  • 420 views
I don't know where to find help for this particular problem because it's not neccessarily a coldfusion issue.

I'm submitting a form programmatically through cfhttp passing the credit card info (see attached code) and it is giving me the response "Connection Failure". It boggles me why i'm getting this error, since i am able to submit a form (non-programmatically) and get a successful response and an order number. Also, back to submitting the form programmatically (as below) I have been able with this very same code to successfully submit CC transactions without ever seeing a connection failure. I have read the QuickCommercePro Integration Guide (first link on the list at this link: http://www.google.com/search?hl=en&q=quick+commerce+pro+integration+guide&btnG=Google+Search ) with no help or even mention of a "connection failure" or how to diagnose such a problem.

From the message itself i would guess the service is just unavailable, however, knowing that i'm able to successfully process a transaction through non-programmatic means (not using cfhttp) makes that seem unlikely.

(Finding someone that actually admits to supporting the software seems near impossible. The folks for QuickCommercePro (at 800-757-6318 whose number appears on the front of the Integration Guide) tell me they only support terminal software and tell me to call Authorize.net at 877-447-3938. Authorize.net after spending 2 hours on hold, tells us they are unable to help saying we don't have an account with them.)

Anybody have any ideas? Or know where i can find help on this issue? Or know the answer directly if you've worked with quick commerce pro before?
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2 replies

June 17, 2008
I'm running into the same problem. I feel your pain. I'm using godaddy on a shared host platform and they setup the coldfusion 7 for my account. I'm still trying to get it resolved but it could be that the host is blocking Authorize.net's gateway ip or the ip is not in the 'allowable ips' list in the coldfusion administrator. Let me know what you find out.
Inspiring
June 18, 2008
Merchant Partners is the gateway and I was able to get a hold of their tech support. The transactions should be
submitted to the following URL:

https://trans.quickcommerce.com/cgi-bin/process.cgi

instead of the URL in their Integration Guide pdf which is

https://trans.icidirect.net/cgi-bin/process.cgi

Submitting to the new URL cleared up the issue.