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P
PIM
Participating Frequently
December 6, 2013
Question

Switch service account causes tomcat to load instead of iis

  • December 6, 2013
  • 1 reply
  • 1279 views

Hello,

I have a site set up as default using Coldfusion 10. When I first started the website, I was using the Coldfusion Application Service as local and everything loaded fine.

The client requires that I use a specific account in the service so it access certain folders that only this account has access privileges to. I did that and restarted the Coldfusion service.

When I now go to the website, it gives me the Apache/Tomcat 500 error: "The server encountered an internal error () that prevented it from fulfilling this request."

I do not understand why it is now trying to use Tomcat instead of IIS with just the service account being changed.

I verified it has CFIDE and JAKARTA virtual directories there.

Thanks,

Phil Mervis

This topic has been closed for replies.

1 reply

Anit_Kumar
Anit_Kumar
Inspiring
December 6, 2013

Hi PIM,

All the CF services should be running under the same account and should have Read attributes, Read extended attributes and Read permissions on {coldfusion-home}/config/wsconfig and {coldfusion-home}/cfusion/wwwroot/CFIDE.

Can you try again.

Regards,

Anit Kumar

P
PIMAuthor
Participating Frequently
December 9, 2013

Hi Anit,

Sorry for the delay in replying, I lost access to the server not much after you replied and didn't get it again until Monday morning.

I changed the coldfusion application server service and the coldfusion .net service to the svc-wsb@api.dev logon. I couldn't change the jetty or odbc ones because the logon fails for those.

I have given that account read access to the directories.

It is still giving me the Apache Tomcat error. My biggest problem is that I've never been a server administrator and so I'm not terribly familiar with doing all of this. Most of my jobs have been in government where I had zero access to make these changes and this client expects me to do this.

Thanks,

Phil

Anit_Kumar
Anit_Kumar
Inspiring
December 9, 2013

Hello Phil,

I understand the scenario.

PIM wrote:

Hi Anit,

My biggest problem is that I've never been a server administrator and so I'm not terribly familiar with doing all of this. Most of my jobs have been in government where I had zero access to make these changes and this client expects me to do this.

Thanks,

Phil

Can you let us know, if ColdFusion has ever worked. I mean does it work under Local System/Local Admin account. Are there any entries in the log file, related to the same?

Regards,

Anit Kumar

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