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Inspiring
May 16, 2022
Question

UI issue installing ColdFusion 2021 Update 4 from Administrator

  • May 16, 2022
  • 1 reply
  • 877 views

Is everyone else seeing the same short, wide, blank box when clicking "Download and Install" for Update 4?

 

Steps to reproduce are:

  • Log in to ColdFusion 2021 Administrator
  • Package Manager
  • Available Versions: select "ColdFusion 2021 Update 4"
  • Click "Download and Install"

 

The background dims and a blank box appears alongside the "Core Server" image... and then nothing. This happens on several machines in a variety of browsers (Firefox, Chrome, Internet Explorer, Microsoft Edge) and is unimpacted by disabling extensions.

 

Thanks for any pointers.

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    1 reply

    BKBK
    Community Expert
    Community Expert
    May 16, 2022

    That was once a problem in earlier CF versions. If I remember correctly, Adobe had solved it.

     

    What happens when you click on the blank box, then click several times on the TAB key?

    Inspiring
    May 16, 2022

    Nothing, as far as I can tell.

    Poking around in the Inspector pane shows an Uncaught TypeError.

    Clicking the /administrator/updates/  URL next to loadDialog displays Error: Incorrect context fetched, please reload.

     

    BKBK
    Community Expert
    Community Expert
    May 16, 2022

    "TypeError" suggests a browser error. What happens when you try opening the Administrator in a different browser?