Skip to main content
DevScreen
Inspiring
July 1, 2026
Question

Unable to load CF Administrator - Missing template error

  • July 1, 2026
  • 0 replies
  • 0 views

An update came out yesterday and someone at our company was attempting to install it to our servers.  We noticed that one of the servers was not loading the CFAdmin screen.  So we applied the patch via the command line instead, hoping that may fix the issue but it didn’t.  We are currently on ColdFusion 2023 (2023,0,21,330920) on Windows Server 2019.  The troubleshooting steps taken were rebooting the server as well as running the Web Configuration tool to remove and recreate the profile.

Any help is appreciated.  The error we are getting is:

Could not find the included template ../../login.cfm. Note: If you wish to use an absolute template path (for example, template="/mypath/index.cfm") with CFINCLUDE, you must create a mapping for the path using the ColdFusion Administrator. Or, you can use per-application settings to specify mappings specific to this application by specifying a mappings struct to THIS.mappings in Application.cfc. 
Using relative paths (for example, template="index.cfm" or template="../index.cfm") does not require the creation of any special mappings. It is therefore recommended that you use relative paths with CFINCLUDE whenever possible. 

The error occurred on line 320. 
Line: 320.     /CFIDE/administrator/Application.cfm
Line: 307.     /CFIDE/administrator/Application.cfm
Line: 1.     /CFIDE/administrator/Application.cfm