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Jim Maxey_424
Jim Maxey_424
Participating Frequently
September 20, 2015
Question

URGENT! Why is Web Server Configuration Tool not working after upgrading CF11 Enterprise?

  • September 20, 2015
  • 1 reply
  • 1918 views

After installing ColdFusion 11 Enterprise Evaluation then upgrading that installed version to a paid licensed version, we cannot get the Web Server Configuration Tool to work. This is on Windows Server 2012 R2. All  updates are installed on everything.

This tool was just fine before we upgraded. It opens but it is empty. We cannot see any sites associated with it so we cannot active new sites.

When any .cfm file other than the default document is run on the new site (and the new site not updated with the Web Server Configuration Tool), we received this error:

"HTTP Error 404.2 - Not Found

The page you are requesting cannot be served because of the ISAPI and CGI Restriction list settings on the Web server."

This seems as though it is because we upgraded from the trial version to the licensed version (In CF Administrator, New License).

The 'Instance Manager' in CF Admin has the 'Name" still set to 'cfusion' and it is the only instance. We changed nothing here, in face, nothing has been changed in CF Admin after buying and installing the paid license.

All other ColdFusion enabled sites are working correctly, except for the new site created after the new license I assume because we cannot run the Configuration Tool to enable it for CF.

Any idea or suggestions as to why the tool, (WSCONFIG.EXE) when opened has all "Configured Web Services" now blank when run, even when run as ADMINISTRATOR from command line?

We are running only one instance of ColdFusion 11 and with no clusters. Nothing has changed once we input the new license, except that the configuration tool will not work.

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    1 reply

    Anit_Kumar
    Anit_Kumar
    Inspiring
    September 20, 2015

    Hi Jim,

    The connector tool should always run with “Run as Administrator” option. Please refer to the solution at IIS sites grayed out in ColdFusion | ColdFusion Solution

    Regards,

    Anit Kumar

    Jim Maxey_424
    Jim Maxey_424Author
    Participating Frequently
    September 20, 2015

    Thanks Anit - However, it appears you missed this part of my question:
    >  "now blank when run, even when run as ADMINISTRATOR from command line."

    So, I opened the tool logged in as Administrator, as I always do.

    If you or no one else has what may be the answer, can you suggest where I should go, number to call, for Adobe tech support? I did not buy the CF11 Enterprise from adobe but from a third party bulk distributor so, they say, it cannot be registered. But still, I spend thousands of dollars and need the software to work.

    Please read my question again.  Thanks.

    Anit_Kumar
    Anit_Kumar
    Inspiring
    September 20, 2015

    Can you open wsconfig.properties at C:\ColdFusion11\config\wsconfig. This will list all the site and connectors. When you compare the no of sites from here, with the no of sites in IIS, do you see a difference?

    Regards,

    Anit Kumar

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