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Q
qovneob
Participant
March 4, 2013
Question

"You do not have sufficient access to uninstall" following CF9 silent install

  • March 4, 2013
  • 1 reply
  • 3031 views

When running a silent CF9 install I'm unable to remove the product, either through control panel or running the uninstaller directly.  The error is "You do not have sufficient access to uninstall Adobe Coldfusion 9.  Please contact your system administrator."   Coldfusion works perfectly fine after the silent install, it just cannot be cleanly removed

This is being run as a local administrator on Windows 2008 R2 SP1 in both cases, from an elevated command prompt.  If I run the installer interactively with the same settings it works as expected and can be removed without any trouble

My silent install parameters are:

INSTALLER_UI=SILENT

SILENT_LICENSE_MODE=full

SILENT_SERIAL_NUMBER=#LICENSE#

SILENT_INSTALLER_TYPE=standalone

SILENT_INSTALL_ODBC=true

SILENT_INSTALL_VERITY=true

SILENT_INSTALL_SAMPLES=false

SILENT_INSTALL_JNBRIDGE=false

SILENT_INSTALL_LDS=false

SILENT_INSTALL_FOLDER=C:/ColdFusion9

SILENT_WEBROOT_FOLDER=C:/ColdFusion9/wwwroot

SILENT_VERITY_INSTALL_FOLDER=

SILENT_ADMIN_PASSWORD=p4ssW0rD!

SILENT_FLEX_ENABLED=true

SILENT_ENABLE_RDS=false

SILENT_RDS_PASSWORD=p4ssW0rD!

I looked over the options in http://blogs.adobe.com/cfdoc/2009/10/performing_a_silent_installation_of_coldfusion_9.html but dont see anything else related to the user context on Windows.  Is there something else I'm missing, or is this a bug?

This topic has been closed for replies.

1 reply

Anit_Kumar
Anit_Kumar
Inspiring
March 5, 2013

Hi,

Can you go to the cf_root/uninstall/ and launch the KillJRun.exe first. After that, run the uninstaller from the same location.

Note:- Please run both the executables in Admin mode.

In case, if that doesn't work please check the logs for errors.

Regards,

Anit Kumar

Q
qovneobAuthor
Participant
March 5, 2013

Thanks Anit,

If I kill jrun and run the uninstaller directly I get a Fatal Application Error with this message:

java.lang.IllegalArgumentException: No product for ID=2946516b-1ec5-11b2-857c-ca3f47cb95d5

          at ZeroGfq.<init>(DashoA10*..)

          at ZeroGfm.d(DashoA10*..)

          at ZeroGfm.b(DashoA10*..)

          at ZeroGfp.<init>(DashoA10*..)

          at com.zerog.ia.installer.Installer.z(DashoA10*..)

          at com.zerog.ia.installer.Installer.setMetadata(DashoA10*..)

          at com.zerog.ia.installer.InstallerMetaData.setInstaller(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.j(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.f(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

          at com.zerog.ia.installer.Main.main(DashoA10*..)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

          at com.zerog.lax.LAX.launch(DashoA10*..)

          at com.zerog.lax.LAX.main(DashoA10*..)

ProductID is defined in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe ColdFusion 9

Anit_Kumar
Anit_Kumar
Inspiring
March 5, 2013

Can you try the following in Command Prompt(Run As Admin) c:\Java\jdk1.7.0_10\bin java -jar cf_root/uninstall/uninstaller.jar and try to uninstall.

Regards,

Anit Kumar

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