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Jamie227991986tcq
Participant
June 15, 2022
Question

Can’t find ICC profile

  • June 15, 2022
  • 1 reply
  • 1754 views

I have an epson 2760 that has been converted to sub printing. I'm using most recent version of illustrator on a MacBook (Mac OS Monterey version 12.4). I reached out to manufacturer ofy

ink and they sent me an ICC profile which I have downloaded to computer. I've read multiple instructions and watched videos

and I can find the downloaded profile when going into my hard drive >library>color sync> profiles. BUT, when I go to print, the recently downloaded profile is not listed under color management. Can someone help me

please?  I've been messing with this for 9 hours today. I've also uninstalled and

reimstalled printer/print driver multiple times. 

Very frustrated. 

THANK YOU IN ADVANCE. 

This topic has been closed for replies.

1 reply

Bob_Hallam
Bob_Hallam
Legend
June 15, 2022

Illustrator should see that profile without issue if the profile is made properly.  In Mac OS we have the color sync utility that can repair many common profile issues.   The one issue that might be happening here is that the profile name may be different in the Mac naming tag so it shows in the finder as one profile but in software as another name.  Color Sync can repair those issues.  

To use that program, just double click the profile and the finder will open the Color Sync utility.  At the bottom of the app, you have the option to repair all the profiles on your system (recommended). 

if that doesn't solve the problem you can repair disk permissions using the Disk utility and also try ColorThink at Chromix.com to do further checks on that profile and repair it.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
TheDigitalDog
TheDigitalDog
Inspiring
June 15, 2022

If the internal and external names of a profile mismatch, I do not believe Profile First Aid can fix this, not even sure it can report it. It reports all kinds of oddities for profiles that work fine too.

 

The Utility can allow the user to manually edit those names by selecting the tag shown here:

Just decide which name you want and edit, then save the profile. The key is, they both match.

You may want to zip and upload the profile to something like Dropbox so others can inspect it with various tools.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 16, 2022

    News flash; at least under 12.X, the ColorSync utility is even more broken than it's been in the past; I can't edit the tags and save the profile; pops an error. At least here, trying multiple profiles to do so. It was certainly doable in the past. 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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